IT Support Specialist (Information Technology Consultant, Foundation)

IT Support Specialist (Information Technology Consultant, Foundation)

Job No: 525273
Work Type:
Locations: San Diego
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)




Position Summary

The IT Support Specialist works under direct supervision and is housed within the library's end-user services areas. The IT Support Specialist will shift assigned time between several key areas such as endpoint support services, equipment inventory, mobile computing lending, and student helpdesk support services. The incumbent will be assigned a work schedule in these areas which are in different areas of the building and campus. The incumbent will work with their unit to develop updated department practices on inventory management and the mobile lending program. This position will utilize the ServiceNow platform for completing, creating, and tracking assigned incidents. The successful candidate should possess strong communication skills to assist our students, faculty, and staff and experience with incident reporting software. It is expected that the incumbent can communicate with an ethnically and culturally diverse campus community.

The IT Support Specialist will have several responsibilities/duties that include, but are not limited to:

• Hardware and software support
• Consultation services
• Equipment inventory management and IT workroom coordination
• Laptop lending support and configuration management
• Student help desk support

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The Information and Digital Technologies (IDT) Unit is responsible for providing technology services to Students, Faculty and Staff within the Library and Academic Affairs. IDT is comprised of the following workgroups: End-User services, Servers/Applications, Student Computing Hub, 24/7 Student Area, and Digital Collections. The IDT Division is a team of approximately 35 student employees and 12 professionals who develop and deliver innovative information technology services for teaching, learning and research.

For more information regarding the Information and Digital Technologies department, click here.

Education and Experience

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Key Qualifications

• Bachelor's degree in related computing field.
• 1-3 years of professional IT experience in MacOS and Windows OS systems
• Use of customer incident reporting systems. (e.g., ServiceNow)
• Experience with Windows and MacOS operating systems.
• Understanding of Active Directory and Group Policy.
• Intermediary experience using JAMF and Intune to manage computers.
• Experience troubleshooting wired and wireless networks.
• Demonstrated ability to analyze and resolve technology related issues.
• Experience providing help desk and/or real-time customer support solutions.
• Ability to work with both oversight and independently to solve technology related issues.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $4,334 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $3,713 - $7,149 per month.

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on April 2, 2023. To receive full consideration, apply by April 3, 2023. The position will remain open until filled.

CSU Vaccine Policy: The California State University has established a policy requiring faculty, staff, and students accessing campus facilities to be immunized against SARS-CoV-2, the virus that causes COVID-19. To access the SDSU campus, you must be fully up to date with your COVID-19 vaccinations, including a booster if you are eligible for one, or request a medical, religious, or off campus exemption, as applicable.

The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Jaress at tjaress@sdsu.edu.


Advertised: Mar 17, 2023 (3:45 PM)
Applications Close: Open until filled

To apply, visit https://careers.sdsu.edu/en-us/job/525273/it-support-specialist-information-technology-consultant-foundation



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