Systems Administrator/IT support
- Employer
- Princeton University
- Location
- New Jersey, United States
- Salary
- Salary Not specified
- Date posted
- Mar 20, 2023
View more
- Position Type
- Administrative, Business & Administrative Affairs, Computer Services & Information Technology
- Employment Level
- Administrative
- Employment Type
- Full Time
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Systems Administrator/IT support
US-NJ-Princeton
Job ID: 2023-16649
Type: Full-Time
# of Openings: 1
Category: Information Technology
Princeton University
Overview
The Systems Administrator provides software and hardware support to faculty, researchers, staff, and students in the Department of Physics and the Princeton Center for Theoretical Science (PCTS) at Princeton University. The Systems Administrator must have strong experience with a variety of technology including workstation and server administration and maintenance. The position requires the ability to install, configure and troubleshoot a variety of desktop, networking, and information access tools in a heterogeneous environment. Initiative, excellent organizational and interpersonal skills, ability to work independently and manage multiple priorities simultaneously are essential.
Responsibilities
Technology Support within the department
-
Troubleshoot and resolve issues
with computers and mobile devices, including diagnosing of
hardware, software, and operating systems issues.
Setup, deploy, maintain, and
support computer equipment and software for staff, faculty,
research, and teaching labs.
Support and troubleshoot AV issues
in all learning spaces used by Physics department members.
Control and monitor access to
departmental resources such as Listserv and Central File
Server
Maintain and develop department’s
Drupal, WordPress and cPanel sites.
Support and troubleshoot internal
PHP/MySQL apps used for purchasing, events, stockroom,
announcements, etc. as well as Linux and Windows-based Virtual
Machines hosting specialized software and tools.
Work with Research Computing to
handle Physics needs for computational cluster and storage server
usage.
Maintain knowledge and proficiency
in the current University infrastructure systems, such as Active
Directory, Network Attached Storage, communication, collaboration
and encryption tools and applications (including MS Office,
SharePoint, Teams, OneDrive, Google Apps, Zoom, etc.)
Support specialized scientific
software such as LabVIEW, TeX/LaTeX, Solidworks, Mathematica,
Matlab, Git, Access, SQL, and other relational databases.
Maintain familiarity with teaching
and learning applications and tools, such as Canvas.
Respond to, document, and resolve
customer support requests in ServiceNow and other ticketing
systems.
Monitor and facilitate asset
life-cycle management for faculty and staff computing needs.
Maintain and administer
departmental device loaner program.
Review and monitor Code42 file
backups.
Provide staff training where needed
and give technology related presentations to Physics members.
Regularly update management on
current job requests and project work
When provided access to personal,
proprietary and/or otherwise confidential data, maintain
information in the strictest of confidence and follow procedure to
ensure the privacy, security, and proper use of the data.
Stay current with new technology
and attend training sessions as needed.
Participate in the testing of new,
upgraded or demo systems and services prior to those
systems/services going into production; provide timely reports on
testing results and/or related research.
- Work on special IT projects as assigned. Assist with special events hosted by the Physics department and PCTS.
Qualifications
Essential qualifications
-
Bachelor’s degree or equivalent
work experience.
A minimum of 5 years' experience
providing tier-2 and tier-3 technical support.
In-depth knowledge of Windows,
Linux and Mac computers and OS, and mobile devices.
2+ years’ experience working with
Linux (RHEL) and Windows servers.
Solid understanding of and
experience supporting Active Directory.
Intermediate level experience with
PHP/MySQL.
Network protocols including TCP/IP,
DNS and DHCP.
Experience with and the ability to
setup and resolve issues with various email clients (Outlook,
MacMail, Thunderbird, and Gmail) on computers and mobile
devices.
Excellent organizational and
interpersonal communication skills, and the ability to prioritize
in a fast-paced, high-volume work environment.
Must be innovative and can work
collaboratively and independently.
In-depth knowledge of Microsoft
Office, printing, and networking.
- A commitment to professional and courteous customer service. Ability and interest to keep up to date with the latest trends in personal computing and mobile technology and recommend initiatives. Willingness to work toward mastery of new technologies and skills as campus IT needs or the University/OIT direction changes.
- Ability to lift 25 to 50 lbs. (e.g., computer equipment).
-
Familiarity with Princeton
University systems.
A+, MCP, MCSE, Apple and/or MCSA
certifications.
Linux Administration
certification.
VMware vSphere environment
familiarity.
Fundamentals of programming in one
of the following: Python/C/C++/Java/Fortran.
Previous experience as an Apple
Genius, or similar, supporting a macOS environment.
Experience providing technology
support for a mid- or large-sized organization.
Experience with Jamf, Intune,
ServiceNow, Bomgar, and/or Drupal.
Previous experience providing
support in an academic/research setting.
Knowledge of scripting languages
such as VBScript, PowerShell, Perl, bash, Apple Script.
Knowledge of MS SQL for queries and
reporting.
- Familiarity with conference room audio-visual equipment.
PI208167254
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