Lead Business Solutions Analyst (IT-PMO)

Lead Business Solutions Analyst (IT-PMO)

US-NJ-Princeton

Job ID: 2022-16129
Type: Full-Time
# of Openings: 1
Category: Information Technology

Princeton University

Overview

Princeton University is like a mini city with complex operations that enable the pursuit of our research and educational mission. Transforming and streamlining key business processes and systems are high priorities as we seek to deliver essential services to a growing number of students, faculty, and staff in the most effective and efficient manner.

As a member of the Office of Information Technology’s Project & Technology Consulting Office (PATCO), the Lead IT Business Solutions Analyst will be assigned to initiatives considered strategic by the senior leadership. The lead analyst will guide stakeholders at all levels of the university in the in-depth assessment of operational and administrative processes and data flows. These assessments will help identify technology requirements and optimal solutions that result in impactful benefits to campus which save time, eliminate errors, reduce costs, and improve the students/faculty/staff experience.

Responsibilities

Leadership

• Provide integration leadership, identifying inter-relationships and dependencies within and across campus processes and data assets
• With a thorough familiarity with Princeton’s organizational structure, culture, and operations, lead cross-functional stakeholders through collaborative decision-making processes
• Serve as role model and resident expert regarding IT business analysis
• Serve as subject matter expert in the development and continuous improvement of the Princeton IT business analysis methodology
• Understand business breadth and capabilities covered by Princeton’s expansive enterprise systems ecosystem
  

IT Business Analysis Project Work

Process Analysis

• Partner with key stakeholders to elicit information regarding business goals and scope of assigned projects
• Lead workshops with key stakeholders to define current processes and identify operational pain points and root causes
• Conduct field observations and document relevant data, metrics, and key performance indicators
• Facilitate ideation workshops to generate pragmatic ideas for improvement
• Evaluate benefits and risks of high-potential operations and technology ideas
• Build models and prototypes of alternative future-state processes and data flows

Requirements Elicitation and Analysis

• Develop business analysis plans and schedules and partner with project managers to ensure business analysis activities are planned and tracked
• Document business needs, data flows, reporting requirements, and relevant technology ecosystems
• Employ analysis techniques to identify, validate, and prioritize functional requirements and user stories/acceptance criteria with stakeholders
• Process complex concepts and document them in coherent and simple terms
• Explain technology functionality and limitations to a wide range of audiences
• Conduct benchmarking research with other campus departments or peer institutions to identify relevant best practices and technology solutions
  

Solution Assessment and Selection

• Develop rubrics to facilitate the evaluation and selection of appropriate technology solutions to meet defined requirements
• Present findings, analysis, and recommendations to project managers and sponsors
• Serve as a trusted consultant, proposing action plans and roadmaps for accepted operations and technology ideas that increase institutional value
• Write and contribute content to achieve compelling business cases / funding requests
• Liaise between technology and functional groups / subject matter experts (SMEs) as part of implementation projects

Application Testing

• Design and write test plans and test cases/scripts that align with key functional requirements
• Plan and coordinate end-user/solution acceptance tests and track resulting bugs/fixes
• Conduct post implementation benefits realization analysis using qualitative and quantitative methods

Training and Mentoring

• Develop and deliver training workshops and presentations on IT business analysis methods and tools campus-wide
• Consult on Princeton’s IT business analysis methodology

Qualifications

Essential Qualifications

• 10+ years of experience supporting projects in an IT environment, with at least 5 years of experience as a business solutions analyst for high-impact enterprise IT projects
• Ability to serve as the principal business analyst and lead assessment work for several concurrent complex initiatives

Extensive experience in:

• Requirements elicitation and analysis
• Stakeholder interview and workshop facilitation techniques
• Writing and coordinating effective end-user/solution acceptance tests
• Experience as a key contributor to technology solution evaluation and selection processes
• Strong teamwork, empathy, and emotional intelligence
• Analytic and creative problem-solving skills
• Excellent written and oral communication and active listening skills
• Ability to deliver compelling presentations
• Experience working with waterfall and agile methodologies
• Proficiency in diagramming tools such as LucidChart and Visio (similar tools)
• Adept at using Microsoft 365 and Google Workspace productivity and collaboration tools
• Commitment to diversity and serving the needs of an inclusive university community

Preferred Qualifications

• Master of Business Administration (MBA) degree strongly preferred
• Business analysis certification from the International Institute of Business Analysis (IIBA) or the Project Management Institute (PMI)
• Client facing consulting, management, or relationship management experience
• Experience working in higher education or non-profit organizations

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS

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