Library Accounts Maintenance Specialist

Posting Details

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Position Information

Working Title
Library Accounts Maintenance Specialist

Department
Steely Library

Compensation Title
Specialist - Steely Account Maintenance

Position Number
30001909

Position Status
Regular

Work Schedule

Tuesday – Saturday, 9:00 am – 5:00 pm
Some evening and weekend shifts may occasionally need to be covered

Hours per Week
37.5

Months per Year
12

Commitment to Inclusive Excellence

Northern Kentucky University ( NKU ) seeks excellence by enriching its educational environment and culture through the diversity of its administration, faculty, and staff and by embracing inclusiveness, equity, and global awareness in all dimensions of its work. NKU is an Equal Opportunity/Equal Access/Affirmative Action institution. We encourage applications by members of diverse groups and by persons with a demonstrated commitment to issues of diversity and experience in achieving goals relative to inclusive excellence. Our vision is that NKU will be nationally recognized for being a student-ready, regionally engaged university that empowers diverse learners for economic and social mobility. We will do this while promoting a culture of excellence, acting with integrity, fostering a community of belonging, working with creativity and innovation, and maintaining a climate of collegiality. In your role, you will be expected to ensure that students who interact with you have a high-quality experience that supports the vision of the institution.

Purpose of Position

Provides high quality customer service at the front-line Access Services desk, which is the primary service point for students, faculty, staff, and community library patrons. Position schedule is Tuesday-Saturday, 9am-5pm. Responsible for patron account upkeep, including serving as the primary point of contact for lost/overdue items and fine management.

Manages functions related to the library’s physical monographic and audiovisual collections currently spread throughout four floors of the building. This includes timely re-shelving of materials, proactive space planning for collections, and overseeing daily inventory and hold requests. As part of the Access Services department, this position will be responsible for coordinating and reporting on departmental statistics for key functions including but not limited to Interlibrary Loan, patron counts, and circulation numbers.

Primary Responsibilities

• Provides high-quality customer service at the front-line Access Services desk by keeping up to date on library policies, procedures, services, collections, technologies, facilities, and initiatives.
• Responsible for maintaining the library’s physical monographic and audiovisual collection. This includes timely pulling of requested holds, re-shelving of materials, proactive space planning for collections, and overseeing daily inventory. Responsible for developing documentation used for training and responsible for problem solving with regards to RFID tags, labels, and corresponding catalog entries. Recommends and executes implementation and assessment plans for physical growth and shifting of the collection.
• Maintains departmental statistics, communicating with student workers and Access Services staff and faculty members to develop workflows for collecting and managing reporting items. Serves as point person within Access Services department for all statistics and reporting inquiries.
• Verifies overdue and/or lost items from patron accounts; contacts patrons to facilitate the collection of fees or materials; serves as point of contact to collect payments and process overdue materials; updates patron records to remove long overdue items that have been returned or paid; deletes patron records in accordance with policies; recommends guidelines and processes for timely results and a positive customer experience; generates reports related to patron accounts.
• Maintains print serials, including reviewing, claiming, cancelling and processing of materials, and shelving in a timely manner.
• Performs other duties as assigned, including serving on library and university committees, groups, and teams, as appropriate.

Qualifications

Required:

• Bachelor’s degree in business, library science, information science, or a related discipline.
• 1 year minimum amount of total related work experience
• 2 years of experience in customer service.

Preferred:

• Understanding of, and passion for, improving user experience in a busy service environment.
• Ability to do basic troubleshooting of ILL software and IT equipment, including network printers, photocopiers, scanners, etc.
• Ability to collect and manage statistics and data using basic software and programs such as MS Teams and Excel
• Ability to handle routine financial transactions.
• Ability to analyze problems, and make independent decisions in a dynamic, iterative environment.
• Demonstrated ability to create a work environment that promotes teamwork, diversity, equality, and inclusiveness.
• Excellent verbal and written communication skills.

Minimum Education
Bachelor's Degree

Preferred Education

Minimum Experience
1 year

Salary
$17.63 minimum

Pay Grade
S67

Posting Detail Information

Requisition Number
2023S1801

Job Open Date
03/16/2023

Job Close Date

Open Until Filled
No

Quick Link
https://jobs.nku.edu/postings/12770

Is this an internal only posting?

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter/Letter of Application
3. References

Optional Documents