Admissions Services Specialist

Admissions Services Specialist

Requisition ID
req1680

Department
Admissions and Recruitment

Campus
Campus Location Flexible

Employment Type
Classified-Full Time

Best Consideration Date
Apply Immediately; this posting will close once sufficient qualified applicants have been received.

Position Summary

The Admissions Services Specialist provides admissions information to prospective students, their families, and community members on behalf of the Office of Admissions and Recruitment at PCC.
As a part of the Admissions and Recruitment team, this position shares information related to PCC admissions programs and processes, helps students through their initial steps of becoming admitted to the college/programs, and assists with troubleshooting any issues that occur in that process.

While communications will primarily occur via email and phone, occasional face-to-face interactions will occur. Delivering these services at in-person and virtual admissions events may also be required.
Ideal candidates will have a strong interest in working with diverse students from a variety of backgrounds, have strong customer service and organizational skills, and are able to research and share information in an accurate and timely manner.

The duties of this position can be completed in either a remote or in-person environment where confidentiality of student information can be upheld. Occasional visits to PCC campuses may be required for necessary trainings or event staffing. A work-location agreement can be established with the Director of Admissions and Recruitment. Work is typically performed M-F; between the hours of 8:00-5:00pm

See the classification description for additional information: https://www.pcc.edu/hr/employment/classified-jobs/enroll-svcs-sp/

Candidate Profile

These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

• Strong customer service skills both verbally (in person and over the phone) and in written form (email) (i.e. being able to to help prospective students/community members find information or resolve PCC-related issues with kindness)
  
• The ability to work and communicate with diverse communities of varying ethnic/racial backgrounds, education, ability, sexual orientation, languages, socio-economic statuses, etc.
  
• The ability to independently troubleshoot issues, problem-solve,research and share information based on questions asked
  
• The ability to keep information, events, deadlines, and tasks well-organized
  Can work independently and also work collaboratively within a team environment
  
• Ability to use various technologies, including: general business software such as the Google suite, Zoom/teleconferencing applications, student information systems or databases, document management software

Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

High school diploma or equivalent supplemented with two terms of college level course work emphasizing the area of business technology or other related office occupations curriculum. Six months of relevant experience may substitute for the college level course work. Two years of office support experience or one year of experience in a student services environment with considerable public contact is required.

Position Grade
15

Starting Salary Expectations
The first two steps of the range are: $38,923 to $40,091 per year. Higher salary placement may be available based on qualifications, experience and internal equity.

Position Grade Salary Range
$38923 to $62459 Annual Salary

FTE
1

PCC Benefits

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.

PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.

Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).

Paid Leave: (Pro-rated by FTE for Part-Time Employees)

• Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
• 8 hours of sick leave per month
• 24 hours of additional personal leave days per year
• 11 Paid holidays

View a complete list of PCC benefits .

Working Conditions and Physical Requirements
Work is generally performed in an office setting with frequent interruptions and changes in the workflow/volume depending on the time in the term. Occasional lifting and/or carrying of light weight materials or equipment may be required. Position involves sitting for extended periods of time while working at a computer terminal. Learned physical skill is required to perform keyboarding and/or ten-key functions.

Background Check Required
Yes

Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:

• Veterans: DD214
• Disabled Veterans: DD214 and Letter from the Department of VA

Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.

Notice of the Availability of the Annual Security Report:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.