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and futures. Along with helping our students reach their goals,
Pensacola State makes career fulfillment a reality.
The Student Financial Specialist assists in
overseeing the College’s Sponsor Contracts, student accounts, and
cash collections. This individual is responsible for providing
quality customer service to students, faculty, staff,
administration, and third-party entities.
Duties and Responsibilities:
Determines the student’s individual needs; provides information to
students, parents, and prospective students as appropriate.
Interacts daily with students face-to-face, via telephone, email,
and remote communication. Communicates effectively, both verbally
and in writing. Summarizes conversations to student files for
future reference. Initiates phone calls to collect required
documentation and payments. Empowers students to utilize online
services, portals, and webpages.
Responds to student account-related questions regarding statements,
payment options, payment deadlines, tuition rates, and 1098T tax
forms. Receipts incoming monies including tuition and invoice
payments and departmental deposits.
Handles confidential material and communications and adheres to
Refers students seeking a monthly tuition payment plan to the
College’s third-party provider. Updates installment amounts after
schedule adjustments or financial aid awards are posted. Ensure all
account balances are accurate prior to refund dates. Monitors data
imports to student accounts for designated programs.
Prepares itemized invoices for use of college services, facilities,
workforce development, apprenticeship programs, and dual enrollment
education. Keeps appropriate records and ensures payments are
received in a timely manner.
Sorts mail, performs data entry, filing, scanning, and accurate
Perform billing for College receivables for student accounts,
third-party sponsor accounts, and government agency programs.
Attain and maintain working knowledge of payor requirements as
Investigate and respond to inquiries (internal & external)
regarding invoice/payment status.
Reconcile accounts and prepare Ad Hoc Payments to return funds to
third-party sponsors as directed.
Monitor receivables for non-payment, delayed payments, and other
irregularities as directed.
Research, prepare, process, and distribute College or
department-required paperwork, including but not limited to student
account adjustments, student statements of account, etc.
Assignment of work may be made at any College location needed as
deemed by the department supervisor.
Responsible for knowing and conforming to all safety practices and
regulations that apply to this specific area and position. Unsafe
conditions should be reported to the immediate supervisor and to
the Pensacola State College Police Department/Public Safety.
Performs other duties as assigned.
Ability to prioritize work, meet deadlines, attention to detail,
and follow through on assignments with minimal supervision.
Ability to exercise initiative in maintaining professional contacts
within the college for the purpose of expediting department
Advanced computer skills to include multitasking in an electronic
Ability to work effectively in a diverse community and meet the
needs of diverse student populations.
Ability to sit at a desk and view a display screen for extended
periods of time.
Ability to demonstrate professional and discretionary communication
skills via electronic, verbal, written, and face-to-face
Must provide excellent customer service through appropriate written
and verbal communication, including, but not limited to, telephone,
email, voicemail, and written correspondence.
: Graduation from an accredited
institution with an associate degree and two years of accounting or
bookkeeping experience. Experience with spreadsheet/database
applications. Related appropriate work experience may be
substituted on a year-to-year basis for the required education.
Successful results of a criminal background check are
*Per F.S. 295.065 – Certain servicemembers and veterans, and the
spouses and family members of such servicemembers and veterans,
will receive preference and priority, and certain servicemembers
may be eligible to receive waivers for postsecondary educational
Pursuant to College policy, it is an employment eligibility
requirement for an applicant to meet the requirements of §
435.04(2), Florida Statutes, related to background investigations.
Any person failing to meet the requirements of the statute will be
deemed not qualified to hold employment in this position. A Florida
Department of Law Enforcement (FDLE) approved background check will
be conducted on every successful candidate as a condition of
employment, and any person who fails to disclose any adverse
information contained in the background investigation at the time
of submitting the employment application will be disqualified from
ANNUAL SALARY: $35,782.50 ($18.35/hour)
All supplemental materials must be
submitted electronically via the Workday applicant portal. For
questions or to obtain assistance uploading the supplemental
materials, contact HR Recruiting at HRRecruiting@pensacolastate.edu
APPLICATION DEADLINE: Open Until Filled –
applications will begin June 6, 2023.
To receive full
consideration, the online application and supplemental application
materials must be received by June 5, 2023.
The benefits package provided by the College includes major medical
insurance, life insurance and Florida retirement contributions.
Other benefits offered include participation in the wellness
program, tuition waivers, educational opportunities, and paid sick
Supplemental life, dental, vision, and disability insurance are
available at group rates.
Pensacola State College does not discriminate against any person
on the basis of race, ethnicity, national origin, color,
gender/sex, age, religion, marital status, pregnancy, disability,
sexual orientation, or genetic information in its educational
programs, activities or employment. For inquiries regarding Title
IX and the College’s nondiscrimination policies, contact the
Executive Director of Institutional Equity and Student Conduct at
(850) 484-1759, Pensacola State College, 1000 College Boulevard,
Pensacola, Florida 32504.