Language Support Coordinator

Job Summary

Education Support Services (ESS) provides world-class audiovisual and instructional support, event and media production, training, and consulting services to faculty, staff, and students in the Faculty of Arts and Sciences (FAS). The team supports the school’s mission by delivering premium technology offerings that enhance and creatively advance the teaching & learning environment. ESS is comprised of six service groups: Teaching & Learning Support (T&L), Design & Engineering, Event & Media Production, Language Center, Assistive Technology Services, and Piano Technical Services.

The Language Support Coordinator supports the teaching and learning of languages other than English as well as recommends solutions and assists in the evaluation of learning outcomes in collaboration with the Associate Director and faculty.

Auto req ID

61732BR

Job Code

405013 Administrator (N)

Department Office Location

USA - MA - Cambridge

Business Title

Language Support Coordinator

Sub-Unit

Administration and Finance

Salary Grade

056

Time Status

Full-time

Union

55 - Hvd Union Cler & Tech Workers

Basic Qualifications

• At least 3 years experience managing a university language center or at least 3 years as a language instructor using the resources of a language center;
• Fluency in a second language.

Additional Qualifications and Skills

• BA/BS, with a graduate degree preferred, in a language or a field related to language learning or pedagogy.
• Minimum of 3 years of academic/administrative experience in a university preferred
• At least 3 years' experience as either a student or instructor using a university language center desirable.

Additional Information

This is a 10-month position (August-May) with continuous benefits.

All formal written offers will be made by FAS Human Resources.

Department

Educational Support Services

Pre-Employment Screening

Identity

Schedule

M-F/35 Hours/week

Job Function

General Administration

Position Description

• Independently acquire and maintain in-depth knowledge of language-focused software and web-based programs (drill applications, learning management systems, oral practice applications, writing aids, web-based applications, and services, etc.) to support the teaching and learning of languages other than English. Recommend solutions and assist in the evaluation of learning outcomes in collaboration with the Associate Director and faculty.
• In collaboration with the Associate Director, deliver and assess in-service training workshops on Language Center resources for language faculty members and teaching fellows.
• Manage data pertaining to courses, student users, faculty, and facility usage; prepare and work with the Assoc. Director to prepare and circulate annual survey of client satisfaction with the Language Center (LC).
• Perform immediate, first-level troubleshooting of technical problems within the Center and of its resources to resolve them or determine a path to resolution.
• Liaise with Education Support Services on the use and care of multimedia equipment. Prepare media technology in the Center's rooms for use in courses.
• Serve as Language Center Liaison with HUIT, advise on needs, collaborate on projects, and request services for the LC. Advise the Center's Assoc. Director on technology and options such as cloud-based resources and software-as-service (SAS) applications for general services and when working with faculty on individual course activities. Coordinate with HUIT on maintenance and repair of the Center's computers.
• Coordinate student employee team of approximately 15 including supervision, assignment, and schedule during the academic year and Summer School.
• Collaborate with the associate director and the Office on Undergraduate Education, schedule and oversee language placement exams and verification exams.
• Work with the FAS Registrar's Office in scheduling LC rooms for course meetings.

School/Unit

Faculty of Arts and Sciences

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Working Conditions

This position will require a physical presence in the Language Center a minimum of three days a week.

Harvard University continues to place the highest priority on the health, safety, and well-being of its faculty, staff, and students, as well as the wider community. Please note that all new employees will be required to provide confirmation of primary series COVID-19 vaccination upon hire, as detailed on our COVID-19 Vaccine Requirement Webpage . Harvard University Health Services employees and other healthcare individuals are also required to be up to date on vaccination as described by the CDC. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. Additional information regarding this requirement, exemptions, verification of vaccination status, and other related policies and resources may be found on the University’s COVID-19 Information Website .

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

Benefits

We invite you to visit Harvard’s Total Rewards website to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format

Hybrid (partially on-site, partially remote)