Front Desk Coordinator- Undergraduate Programs Admissions, W.P. Carey School of Business, ASU

The W. P. Carey School of Business Undergraduate Programs Office is seeking an energetic, personable, and service-oriented individual to join its Undergraduate Enrollment and Engagement team, delivering recruitment and admissions services to prospective students and their families. This individual will oversee the front desk of the enrollment and engagement office and be the first impression for perspective and admitted students in the W. P. Carey School of business.  

The Coordinator will oversee the student workers for the enrollment and engagement team.  This individual will also assume general undergraduate enrollment and engagement responsibilities that include but are not limited to: greeting prospective students and families; scheduling appointments for others on the team; coordinating CRM database (Salesforce) responses and managing assigned campaigns; meeting with current and prospective students to discuss business degree programs, resources and opportunities; resolving issues and recommending measures to improve effectiveness and efficiency within the department.  

Days and Schedule: Monday-Friday 8:00 AM to 5:00 PM. Some evenings and weekends will be required. 

Essential Duties

Greet visitors, provide information, directions and handouts as needed
Answer phone calls, schedule appoints, transfer calls to correct person and/or departments
Provide information to callers and visitors about admission requirements, the admission portfolio process and other general facts
Manage CRM database (Salesforce) including responding to salesforce cases and creating call lists for enrollment team
Assist in calling campaigns to perspective and admitted students
Order of all materials for enrollment and engagement team, along with arranging payment of invoices and complete/submit via DocuSign for all department purchases
Manage student workers, hire, schedule hours, provide training and approve time sheets weekly.
Schedule and approves reservations for BA 199 meeting room.
Contact WPC Facilities when there is a problem or issue in the building.
Establish and maintain relationships with student service providers at ASU to augment referrals and request information for prospective students
Serve as part of larger Undergraduate Programs Office team, supporting school-wide functions and initiatives, including convocation, Family Weekend and Camp Carey
Serve as liaison with students, faculty, staff, and outside/community agencies on Undergraduate Enrollment and Engagement initiatives
Other duties, as assigned

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND three (3) years of related experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

Experience in project coordination or project management
Experience with project/process improvement with high attention to detail
Evidence of applying successful customer service techniques
Experience supervising student workers or other staff
Experience with ordering and reconciliation of invoices
Experience working with Microsoft Office Applications (i.e. Excel, Word, PowerPoint, Outlook)
Experience in building working relationships in a team setting and with internal/external constituents
Evidence of the ability to apply solid interpersonal skills and have a positive perspective when communicating verbally and in writing
Experience recruiting and/or working in an externally facing role in a university/corporate setting

Working Environment

Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting, standing, walking. Visual acuity and manual dexterity associated with daily use of desktop computer; bending, stooping, reaching, lifting and pushing objects of varying weights up to 50 pounds. Ability to clearly communicate to perform essential duties. May include exposure to external environment/climate conditions including walking on uneven surfaces, climbing and high temperatures.

Department Statement

The W. P. Carey School of Business at Arizona State University is one of the largest business schools in the United States with more than 15,000 students and 100,000 alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes diversity and encourages global thinking. The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country. Learn more at wpcarey.asu.edu.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.