Digital Infrastructure Technician

Digital Infrastructure Technician
(Information Technology Consultant - Foundation)

Compensation and Benefits

Anticipated Hiring Salary Range: $3,713- $4,815 per month

Full CSU Classification Salary Range: $3,713 - $7,149 per month

• This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

Job Summary

Under the direction of a director, or the supervision of the Digital Infrastructure Lead, the Digital Infrastructure Technician provides desktop computing installation, configuration, and break-fix services to faculty, staff, and students.

The Digital Infrastructure Technician is expected to work independently and possess the experience to be fully proficient in performing most or all of the work assignments.

A work assignment outside of the classification where the majority of work is performed is common and may be used to promote skill development or meet unique department needs.

The employee shall allocate priority and time to the duties mentioned below based upon direction from the manager to whom this employee reports. The manager will communicate these priorities and time allocation at least annually and when necessary.

Key Qualifications

• Knowledge of:
  • Service Management Tools for tracking Incidents, Requests, Problems, and Changes.
  • Operating Systems: Apple Macintosh OS 10.x and later versions, Microsoft Windows 10, and later versions. IOS and other applicable tablet operating systems.
  • Hardware: Intel PC systems, Apple Macintosh systems, iPad, Surface, and other applicable mobile computing devices.
  • Desktop management tools for imaging, configuration management and policy enforcement.
  • Applications: campus standard applications.
• Abilities:
  • Awareness of fault isolation and problem-solving techniques.
  • Effectively organize and manage multiple tasks in a fast-paced team-oriented environment and work according to procedures.
  • Excellent written and verbal communication skills throughout all levels of an organization.
  • Experience in a customer-service oriented role in a fast-paced environment that is prone to change, preferably in a technology-related area and in higher education.
  • Characteristics of integrity, excellence, discretion, team-orientation, service-orientation.
  • Emotional intelligence (awareness of self, self-regulation, ability to bridge styles of others).
  • Interpersonal and influencing skills with ability to engage with different levels.
  • Proficient use of desktops, tablets, and laptops.
  • Collaborate and work effectively with people of diverse backgrounds and across organizational lines.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education and Experience

• Equivalent to a bachelor’s degree in computer science, information systems, educational technology, or related field.
  
  
• 1 or more years’ experience in end user device support.
  
  
• 6 or more months experience designing and developing services in TeamDynamics or other industry standard ITSM platform.
  
  
• 6 or more months experience packaging Microsoft applications using Microsoft Configuration Manager.
  
  
• 6 or more months experience managing Apple MacOS and IOS devices using JAMF or other industry standard Apple device management tools
  
  • Preferred /Specialized Knowledge, Skills and Abilities:
    • 4-year degree from an accredited institution. Majoring in Business, Engineering, Computer Science, or Information Technology.
    • 4 years’ experience in direct customer support related to technical services.
    • Experience within higher education sector with IT focus.
    • ITIL Foundation Certification desirable or relevant experience in ITIL environment.
    • Knowledge of:
      • Microsoft Group Policy Objects and Active Directory.
      • Application Deployment Methods and Tools.
      • Scripting languages such as PowerShell, Python, and/or JavaScript.
    • Abilities:
      • Perform system, database, and network maintenance tasks.

Department Summary

Technology Services will be a leader in providing effective technology and quality services and support that are integrated into the daily activities of the university community, advance teaching and learning, enhance productivity and safeguard information.



Deadline & Application Instructions

Applications received by April 16, 2023 will be given full consideration by the search committee.

• Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.



Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.

Vaccination Interim Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@csufresno.edu .

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)

Advertised: 14 Mar 2023 Pacific Daylight Time
Applications close: