Temporary IT Support Specialist

Temporary IT Support Specialist

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

COVID-19 vaccination or a University authorized exemption is a requirement for all positions at the University of Pennsylvania. For more information about Penn's vaccine requirements, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Temporary IT Support Specialist

Job Profile Title
Temporary Employee - Co-op Worker

Job Description Summary
Temporary Employee - Co-op Worker

Job Description

This on-site position will combine the responsibilities of both an IT Support Specialist and a Classroom Technology specialist. The IT Support Specialist position provides first-tier service for all faculty, staff, and students, resolving many problems at initial intake, researching others, and escalating as needed. Solid, across-the-board computer, including peripherals and operating systems knowledge required to identify, prioritize, troubleshoot and resolve technical prioritize, troubleshoot and resolve technical problems. Demonstrated knowledge and skills in supporting the following technologies and services are essential: Win 10, OSX, TCP/IP, Microsoft Office 2016, SharePoint 2010, Remote troubleshooting/assistance, mobile devices (iPad, iPhone, Android OS, and miscellaneous tablets) email applications (Mail, Outlook), client imaging technologies (Windows Deployment Services). The successful candidate's resume should include at least one or more years of experience in a customer service role while demonstrating strong interpersonal and communications skills, both oral and written, and an ability to maintain a calm disposition when others may be stressed.

Additionally, the successful candidate must possess good team skills, good organizational and time management skills, and problem-solving skills, and be able to work under pressure to meet deadlines. Must have the ability to develop written procedures and effective end-user technical documentation. General knowledge of Windows 10 operating system is required; Apple OS knowledge helpful. Ability to work flexible or extended hours on occasion or provide on-call technical liaison services when needed; will need to lift 25-50 lbs. occasionally.

The Classroom Technology Specialist will be responsible for assisting the Classroom & Instructional Technology Manager in supporting teaching and learning efforts at the School of Nursing both in person and virtually. In the classrooms and conference rooms, the co-op will provide routine maintenance checks each day to make sure all rooms are correctly functioning. They will also provide scheduled and emergency assistance to faculty before and during classes. In addition, they will be tasked with monitoring metrics for the classrooms and conference rooms to determine how they are being used and what improvements need to be made to provide a positive experience to all users.

Qualifications

The successful candidate must possess good team skills, good organizational and time management skills, and problem-solving skills, and be able to work under pressure to meet deadlines. Prior experience conducting technical training and orientations for users is desired but not mandatory. General knowledge of Windows 10 operating systems required: Apple OS knowledge helpful. Knowledge of AV technologies, including Crestron systems, is strongly desired but not required. Preferred knowledge of the following software programs: Canvas, Adobe Connect, Poll Everywhere, and Panopto.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Nursing

Pay Range
$7.25 - $155.75

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.


To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Claire-M-Fagin-6020/Temporary-IT-Support-Specialist_JR00069111



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