Insurance Associate

Posting Details

Posting Details

Job #
039179

Department Code
40701-7010

Department
Student Experience

Job Title
Insurance Associate

Location
Syracuse, NY

Pay Range
Commensurate with Experience

Staff Level
S3

FLSA Status
Non-exempt

Hours

Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type
Full-time

Campus
Syracuse, NY

Unionized Position Code
Not Applicable

Job Description

The Insurance Associate is a full-time 12-month position. This position will be responsible for providing customer service for the Student Health Insurance Office. These duties include assisting parents/students with enrolling or waiving the student health insurance, clarifying policy questions, assisting with partial refunds, and collaborating with Insurance Coordinator on ways to improve process.The Insurance Associate will also assist with improving outreach to students and parents to increase awareness of the health insurance requirement.

Qualifications

• High school diploma with experience in health insurance, records management and office operations. Associates Degree preferred.
• A history of demonstrating strong customer service skills, as well as ability to work in a fast-paced environment.

Job Specific Qualifications

• Medical office experience and/or medical billing experience preferred.
• Proficient with current office technologies a must.
• Knowledge of FERPA and HIPPA and ability to handle sensitive, confidential information.

Responsibilities

• Serve as the primary information, customer service and contact source for students, their parents, university administrators and health care providers in matters regarding student health insurance. Also, work with insurance broker and insurance company on eligibility, waiver status, claims, plan and coverage questions.
• Work with relevant stakeholders to improve and ensure students are required to submit a waiver or provide proof of acceptable alternative coverage and accompanying communication strategy.
• Work closely with the Health Insurance Coordinator and the Graduate School to understand the unique needs of the Graduate Assistants, Fellows and Research Assistants needs on the health insurance plan.
• Organize and update standard answers to be used when replying to Orange Tracker inquiries.
• Review student leaves and withdrawals to manage impact on the student health insurance plan.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link
https://www.sujobopps.com/postings/96918

Job Posting Date
11/18/2022

Application Deadline

Full Consideration By

Job Category
Staff

Message to Applicants