Enforcement and Safety Supervisor

Virginia Commonwealth University (VCU) combines learning, research, creativity, service, and discovery with a commitment to inclusive excellence. When deciding where to work, VCU is a great choice because of the career opportunities, a wide variety of benefits available, a generous leave package, various discounts within the community, and a diverse and inclusive culture that wants to promote your well-being.

All full-time university staff are eligible for VCU's robust benefits package that includes comprehensive health benefits, paid annual and holiday leave granted up front, retirement planning and savings options, tax-deferred annuity and cash match programs, generous tuition benefit, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU's benefits by visiting www.hr.vcu.edu/current-employees/benefits/a-z-list-of-benefits/.

VCU Parking and Transportation is an auxiliary unit, managed by VCU Facilities Management. Employing over a little more than 100 employees, the department is divided into the following units: Operations, Enforcement, Special Events, Customer Service, Accounting, Fleet, and Transportation. Every day, we are able to provide parking and transit solutions for just over 50,000 students, faculty, staff, and visitors.

VCU Parking and Transportation has multiple exciting Enforcement and Safety Supervisor opportunities.

The Enforcement and Safety Supervisor is responsible for overseeing operational staff of the department whose functions include: special events, parking enforcement and safety, and transit services. The incumbent acts as the daily point of contact with internal and external customers utilizing services provided by parking and transportation and within the university community, as they pertain to special events, transportation, or enforcement. The Enforcement Supervisor ensures compliance with University, state, and federal policies, and that all Operations' services are delivered efficiently, reliably, and with service excellence to the VCU and VCU Health System communities.

Minimum Hiring Standards

• Previous supervisory experience
• High School diploma, GED or equivalent experience required
• Valid Driver's License with a good driving record that contains 0 or + points required
• Satisfactory completion of criminal history background check required
• Must possess excellent customer service skills and demonstrate strong written and verbal communication skills; communicating with sufficient clarity to be understood by others on the telephone, radio, or in-person
• Must be available to work a flexible schedule that may include weekends, holidays, and shift work
• Must have the ability to successfully complete all training
• Ability to interact with coworkers to accomplish the goals of the department and possess the ability to handle multiple incidents simultaneously, set priorities, and professionally and calmly handle stressful situations on a daily basis
• Advanced computer and time management skills required
• Must be able to lift 50 lbs
• Knowledge of policies and procedures relating to the cash operation of parking facilities, including proper cash handling practices and documentation; ability to reconcile and audit daily cash receipts
• Ability to learn RideCell software systems and successfully manage multiline telephone system and dispatch services
• Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU

Preferred Hiring Standards

• Supervisory experience in a parking and transportation operational position preferred
• Cash handling and customer service experience in a university setting preferred
• Knowledge performing basic daily maintenance and operation of pertinent equipment

Required Licensure/Certification

• Valid Driver's License with a good driving record that contains 0 or + points required

Job Specific Physical and Cognitive Requirements

Physical Demands & Activities

Light Lifting (<20 lbs): Essential
Moderate Lifting (20-50 lbs): Essential
Heavy Lifting (>50 lbs): Marginal
Pushing/Pulling: Essential
Standing: Essential
Sitting: Essential
Repetitive Motion: Essential
Walking: Essential
Climbing: Essential
Reaching: Essential
Bending: Essential

Environmental Conditions

Extreme heat/cold: Essential
Extreme Noise: Essential
Vibrations: Essential
Fumes: Essential
Mists/gases: Essential

Emotional Demands

Fast pace: Essential
Average Pace: Essential
Multiple Stimuli: Essential
Intense Customer Interaction: Essential
Frequent Change: Essential

Mental/Sensory Demands

Memory: Essential
Reasoning: Essential
Hearing: Essential
Reading: Essential
Analyzing: Essential
Logic: Essential
Verbal Communication: Essential
Written Communication: Essential

Days/Hours: Monday-Friday, 7:00am - 3:30pm, some nights and weekends

ORP Eligible: No

VCU Job Code: Supervisor Parking Enforcement 1-3 (29231 - 29233)

Close Date: June 16, 2023

Salary Range: $42,400



Position Details:

Department: Parking and Transportation Services
Employment Type: UF - University Employee FT
Restricted Status: No
FTE: 1
Exemption Status: Non-Exempt