Routing Dispatcher III (2148)

Position Summary

The Routing Dispatcher III provides coordination and communication with these various constituents, verbally and in writing, to ensure all pertinent information is relayed in a consistent, efficient manner. The position interacts with other Physical Plant Foreman, Heating Plant staff, Grounds staff, Building Services staff, and Support staff.

Essential Duties and Responsibilities

WORK ORDER DESK DUTIES – 45%

• Receive telephone and other request for repairs and/or services and dispatches the information relative to such requests to the appropriate staff and/or craft
• Direct the interactive communication flow of work order request in the work order to ensure that all pertinent information is obtained for the creating of accurate and precise work orders
• Uses the Work Management System to convert requests for repairs and/or services to FM work orders and assign to proper craft
• Provide information and/or feedback to Physical Plant staff, Heating Plant staff, Grounds staff, Building Services staff, and support staff, regarding work orders and work order requests
• Provide feedback/updates to requestors on already submitted work orders

DATA ENTRY – 40%

• Daily entry of staff timecards
• Other data entry assignments as assigned

ADDITIONAL DUTIES -10%

• Perform Office Support duties in the absence of other Physical Plant personnel as required
• Organize, file, and maintain all source documents prior to and after data entry procedures
• Supervises the routing office in the absence of the supervisor
• Oversee other work as assigned

OTHER DUTIES AS ASSIGNED -5%


Minimum Required Qualifications (Civil Service)

MINIMUM REQUIRED QUALIFICATIONS :

1. High school diploma or equivalent.
2. One (1) year (12 months) of experience as a Routing Dispatcher II .
   
   

KNOWLEDGE, SKILLS AND ABILITIES (KSA’S):

• Knowledge of job order systems and accounting procedures.
• Knowledge of craft jurisdiction and building trade terminology.
• Ability to take and accurately transcribe dictation of average difficulty over the telephone, if required by the position to be filled.
• Ability to type rapidly and accurately.
• Ability to make decisions and maintain poise under pressure.

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

Specialty Factors (Civil Service)

Preferred Qualifications (Civil Service)

N/A

Minimum Required Qualifications (SPS)

N/A

Additional Requirements (SPS)

N/A

Preferred Qualifications (SPS)

N/A

Physical demands/requirements

• Sitting for long periods of time

Appointment and Compensation Details

Appointment and Compensation Details

Anticipated Appointment Start Date

1/23/23

Anticipated Appointment End Date

Percent of Staff Year

1.00

Standard Hours Per Week

40

Salary

$33,280/annual

Hourly or Semi-monthly Pay Rate/Range

$16.00/hourly

Earn Type

Hourly

Application Procedure

Application Procedure

Application Procedure

Required Procedures:

1. Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.
   • If eligible for Veteran’s Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.
2. After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.
3. Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu . Please add these emails to your address book to ensure timely delivery of any future communication.
4. Applicant must be a current citizen or resident of the State of Illinois to move forward in the hiring process.

Credentials Assessment Examination:

• The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant’s/employee’s education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
• Required documentation noted in the posting, such as a driver’s license, licensures, or certifications MUST be uploaded with your application materials.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.

Additional Details:

• Click on Routing Dispatcher III for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.
• Please click on Human Resource Services – Benefits for detailed information about Northern Illinois University’s benefits package.
• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
• Applicants must be a current citizen or resident of the State of Illinois to move forward in the hiring process.

Special Instructions

Quick Link to Applicant

https://employment.niu.edu/postings/70035

Is Background Check Required?

Yes

EEO Statement Summary

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator
Health Services 230
TitleIXCoordinator@niu.edu
815-753-5560

Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form . For further assistance, please contact the office of Affirmative Action and Equal Opportunity ( AAEO ) at ada@niu.edu .

Safety Information

NIU provides annual reports on campus security and fire safety.

Read the Annual Safety and Security Report. Contact the Ethics and Compliance Office at 815-753-1649 for a hard copy.

Read the Fire Safety Report . Contact the Department of Environmental Health and Safety at 815-753-0404 for a hard copy.
Applicant Documents
Required Documents

1. Cover Letter
2. Resume/Curriculum Vitae
3. List of at least 3 References

Optional Documents

1. Transcripts (unofficial with official required at hire)
2. Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Select the answer that best describes your work experience with serving as a lead worker such as assisting with the training of staff, assigning tasks, or overseeing work.
   • No work experience directly related to the job function described.
   • My work experience relevant to the job function described was performed under guidance.
   • My work experience relevant to the job function described was performed independently.
2. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. (“See Résumé” is not an acceptable response.)
   
   (Open Ended Question)
   
   
3. * Select the answer that best describes your work experience with project management such as tracking progress, costs, and labor.
   • No work experience directly related to the job function described.
   • My work experience relevant to the job function described was performed under guidance.
   • My work experience relevant to the job function described was performed independently.
4. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. (“See Résumé” is not an acceptable response.)
   
   (Open Ended Question)
   
   
5. * Select the answer that best describes your work experience in detailed record keeping, such as maintaining receipts, and reports.
   • No work experience directly related to the job function described.
   • My work experience relevant to the job function described was performed under guidance.
   • My work experience relevant to the job function described was performed independently.
6. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. (“See Résumé” is not an acceptable response)
   
   (Open Ended Question)
   
   
7. Please mark all the completed degrees which you hold. Please remember to upload your unofficial transcript for all that have been marked.
   • Associate's Degree
   • Bachelor's Degree
   • Master's Degree or higher
8. * How many years of experience do you have in this type of position?
   • 0-1
   • 1-3
   • 3-5
   • 5-7
   • 7+
9. * Are you currently a citizen or resident of the State of Illinois?
   • Yes
   • No
10. * If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered.
    • Yes
    • No
    • Not Applicable