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Resident Services Coordinator

Employer
University of Oregon
Location
Oregon, United States
Salary
Salary Not specified
Date posted
Mar 10, 2023

View more

Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Administrative
Employment Type
Full Time


Resident Services Coordinator

Job no: 531404

Work type: Officer of Administration

Location: Eugene, OR

Categories: Administrative/Professional, Administrative/Office Support, Business Administration/Management, Operations/Infrastructure, Student Life/Services, Planning/Project Management, Diversity, Equity, and Inclusion

Department: University Housing
Appointment Type and Duration: Regular, Ongoing
Salary: $47,000-$50,000 per year
Compensation Band: OS-OA04-Fiscal Year 2022-2023
FTE: 1.0

Application Review Begins

March 31, 2023; position open until filled

Special Instructions to Applicants

For full consideration, please include:
1. A current resume or CV; and
2. Names and contact information for three professional references.

Department Summary

Living on campus adds tremendous value for students and the University. Students who live on campus their first year have higher grades, are retained at the University of Oregon at higher rates, graduate at higher rates and graduate more quickly.

University Housing, a department within the Division of Student Services and Enrollment Management, is committed to support student success by cultivating inclusive communities. Our goal is to provide a robust living experience through accessible and affordable state-of-the-art housing, dining, and social and academic programs for the entire student body to develop community leaders, innovators, and change-makers who will enrich the future.

We value equity and inclusion, responsibility and integrity, innovation and learning, and safety and security. University Housing staff work hard to incorporate these values into daily work and practices to ensure an excellent UO experience.

University Housing units include Business Services Operations, Dining Services, Facilities Services, Promotions & Student Recruitment, and Residence Life. University Housing is an $88 Million educational and business department that is a self-sustaining, self-liquidating agency of the University (receives no tuition or tax support for its operating budget).

Position Summary

The Resident Services Coordinator (RSC) is an essential services professional staff member whose primary roles include support to the Housing Service Centers and other services, systems, and operations that contribute to the student experience in the residence halls. The Housing Service Centers are a fast-paced environment requiring strong management skills and a consistent presence to maintain an effective operation. The RSC plays a leading role in the creation and implementation of student services and resources, support of customer service and operations at service centers, leadership in student staff selection, training, and supervision, as well as development, implementation, and support of data and systems such as StarRez. The RSC will also provide direct support to On-Call teams during an on-call crisis and participate in the on-call rotation as needed, especially during break housing periods (winter break, spring break, and summer).

The RSC exercises a significant amount of independent judgment and discretion, including working with confidential student data. The RSC is responsible for responding to concerns and issues within the Housing Services Centers in order to uphold safety and security.

In collaboration with other staff in University Housing, the Division of Student Services and Enrollment Management, and other campus partners, the RSC will implement initiatives for student learning and development, social justice and inclusion, crisis management, conduct and community standards, academic initiatives, and administration.

Minimum Requirements

  • Bachelor's degree plus 1-year experience in a service environment or equivalent combination of knowledge and experience
  • Experience using computer programs or databases
  • Experience providing customer service
  • Experience working in a fast-paced service operation or environment

    Professional Competencies

  • Ability to meet customer needs, including direct interaction as well as developing online and other processes and services
  • Demonstrate ability to identify, analyze, and solve problems, leveraging the use of technology where appropriate
  • Ability to respond to crises and emerging needs
  • Ability to adapt within a rapidly changing technical environment
  • Ability to establish and maintain effective and collaborative supervisory and colleague working relationships, including team building and conflict management skills
  • Ability to communicate and work effectively with individuals from diverse backgrounds and cultures while supporting a welcoming and inclusive environment
  • Excellent computer skills including experience with Microsoft Office suite, databases, software programs or applications
  • Excellent verbal and written communication skills, including the ability to explain technical concepts to audiences with a wide range of technical skills
  • Ability to train staff and develop supporting materials regarding resident services and systems
  • Demonstrates the ability to integrate the knowledge of social justice frameworks into work

    Preferred Qualifications

  • One year of experience in residential life, higher education or student affairs preferred, but not essential
  • Experience integrating the use of technology into the delivery of services
  • Experience serving traditionally underrepresented and underserved populations
  • Experience with emergency response and/or crisis management
  • Experience training or leading the work of staff in a service environment

    FLSA Exempt: Yes

    All offers of employment are contingent upon successful completion of a background inquiry.

    University of Oregon students and employees are required to be vaccinated against COVID-19. For additional information see: https://hr.uoregon.edu/uo-covid-19-vaccination-requirement-employee-process.

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.



    To apply, visit https://careers.uoregon.edu/en-us/job/531404/resident-services-coordinator



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