Parking Operations Manager, Parking and Transportation Services

Posting Details

Position Information

Fiscal Year
2022-2023

Position Title
Parking Operations Manager, Parking and Transportation Services

Classification Title
Staff Assistant

Department
Parking and Transportation Services

Posting Number
P230101

Posting Link https://www.ubjobs.buffalo.edu/postings/41230

Employer
State

Position Type

Professional Appointment Term
Term

Salary Grade
SL2

Posting Detail Information

Position Summary

Parking and Transportation Services is looking for an individual to fill the role of Parking Services Operations Manager. In this role you would be responsible for:

• Event Planning and Support: Provides event planning and coordinates support for all campus events that have parking needs, including representing the department at planning meetings related to large scale University events (i.e., university commencements, football games, concerts, etc.). Collaborates with the Senior Parking Services Ambassador to effectively resource staffing for events, and communicates quality standards to all appropriate staff, setting standards of service excellence in all areas.
• Management of Parking Appeals Process : Reviews all parking ticket appeal processes and procedures. Ensures compliance with the university’s enabling legislation, vehicle and traffic Laws and ADA guidelines in rendering fair and equitable decisions pertaining to appeals. Offers sound judgment when assessing extenuating circumstances pertaining to the special needs of the university community. Compares dismissal rates amongst staff members, coordinates meetings to ensure consistent reviews and recommends changes to signage policy or procedures in the event of trends. Provides statistical analysis of appeal trends and decisions delivered.
• Technical Support : Serves as secondary technical support staff member, possessing knowledge and ability to seek enhancements to current technical applications (including GPS, passenger counting applications, bike sharing technology components, parking software and hardware as well as access revenue control systems used by office staff and field staff.) Provides technical support to enforcement staff, as relates to troubleshooting and resolving issues with handheld citation writing devices. Develops new reports and queries where needed to draw information from parking software.
• Administrative Support: Contributes to the success of the customer service team, assisting with answering questions from customers in-person, by phone, and via e-mail. Will serve as a bridge between customer service staff and parking ambassador teams to communicate trends and issues shared within customer service interactions and the appeal process. This position also works on the Clinic Parking Committee to develop and maintain excellent customer relations with university partners that accommodate visitor/client parking needs.
• Parking Lot Reporting: Conducts routine parking lot capacity assessments across all three campuses. Assists the Assistant Director of Parking Services with coordination of parking lot condition reports. Responsible for procuring campus parking lot, roadway, and transit related signage, serving as point of contact for all signage requests and work orders.

Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages .

About The University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo .

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

Associate degree with 2 years of experience or bachelor’s degree.

Preferred Qualifications

Physical Demands

Salary Range
$49,000 - $52,000

Type
Full-Time

Campus
As Assigned

Posting Alerts

Special Instructions Summary

Additional Information

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Is a background check required for this posting?
No

Background Check Notification

Contact Information

Contact's Name
Matthew Reitmeier

Contact's Title
Assistant Director of Parking Services

Contact's Email
mcreitme@buffalo.edu

Contact's Phone
716-645-0294

Posting Dates

Posted
03/09/2023

Deadline for Internal Applicants
03/23/2023

Deadline for External Applicants
04/07/2023

Date to be filled
05/01/2023

References

Number of References Required
3

Reference Cutoff Date

Instructions to Applicant

For more information, click the "How to Apply" button.