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Optometry Assistant (UEI Call Center) - (STA011919)

Employer
University of Houston
Location
Texas, United States
Salary
Salary Not Specified
Date posted
Mar 10, 2023


Serves as the initial answering point for the University Eye Institute. Receives and directs calls from the UEI main switchboard in a timely and professional manner to an Optometry Clinic Service Area.

  1. Greets patients, answers and directs all incoming calls to appropriate individuals and performs data entry duties.
  2. Responds to patients requests for UHCO Clinic Services, information and other business that comes into the University Eye Institute by telephone or online.
  3. Assists callers with dialing and provides dialing instructions; assists in locating individuals, departments and services offered by the University.
  4. Relays requests for service and related information to the appropriate UEI Service Area using all forms of telecommunication and patient management software.
  5. Inputs information into a computer database, EMR & patient management software; reviews and corrects data as necessary.
  6. Performs other job-related duties as assigned.


ADDITIONAL POSITION INFORMATION

This position will provide support for the Ocular Diagnostic and Medical Eye Service as well as the Center for Sight Enhancement. The candidate will be expected to:
  • Answer phones for a fast-paced clinical environment
  • Become familiar with multiple clinic service areas
  • Assist with scheduling patient appointments
  • Assist Clinic Coordinator with required documents for patient care/testing
  • Maintain clinic instruments and report any necessary repairs to clinic administration and college maintenance
  • Maintain clinic supplies/inventory for patient care in individual service areas
EEO/AA

Qualifications :

High school and 6 months experience

Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED.Requires a minimum of six (6) months of directly job-related experience.

Preferred qualifications:
  • Bilingual (preferred but not required)
  • Experience in the Optometric industry (preferred but not required)
  • Experience in fast-paced environment
  • Effective communication with a diverse population
  • Detail-oriented
Additional Job Posting Information:

Willing to accept education in lieu of experience.
Willing to accept experience in lieu of education.
Position NOT eligible for alternative workplace arrangements.

Candidates interested in applying for the position must submit the following documents with the application:
  • Cover letter describing the manner in which your experience applies to the posting.
  • Resume
  • Salary History (list Employer name, dates, and last salary)
  • Three work references, including current and past supervisors. NOTE: We will maintain your confidentiality and notify you in advance of making contact with any of your references. References will be contacted only after the interviewing process has been completed.

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