Director of User Services & Support

The Director of User Services & Support is responsible for all aspects of end-user technology. This includes leadership and professional development of staff, the development of strategic vision for the use of technology and supporting infrastructure, and the direct technical configuration and maintenance of such infrastructure solutions.

The Director of User Services & Support is responsible for the infrastructure providing support services for user-facing technologies and the support of those services. Leadership responsibilities include development of a visionary strategic plan, communicating this plan, and providing the guidance and assistance required to achieve the plan. Direct technical responsibilities include development of endpoint configuration management and related services, developing a strong cyber security posture for end user technologies, and assisting others as required in the provision of such services.

Education and Experience:

• Four-year degree in Information Systems or related field, or an equivalent combination of education and experience
• Six years of experience in user support, preferably in a higher education setting.
• Four years of experience in infrastructure support, preferably in a higher education setting.
• Demonstrated experience leading teams.
• Demonstrated experience with strategic planning and the communication of future vision.
• Demonstrated experience supporting a variety of technologies with a high level of user satisfaction.

A background check will be conducted on the final candidate.

EOE/ADA/Smoke-Free Employer