IT Support Specialist

IT Support Specialist

About the Opportunity

Responsibilities:

Reporting to the Director of Global IT Services, this position will be housed on campus and will provide technical support to their campus and remote support to other global campuses.

The IT Support Specialist helps to oversee the local technology infrastructure to ensure seamless delivery of academic and administrative systems on campus. This role will provide technology support (in-person, electronically, or by phone), training, and consultation to faculty, staff, students, and partners at Northeastern, including computer, audiovisual, mobility, telephony, network connectivity, and various software applications.

Working with the Director of Global IT Services, the regional campus IT team, and liaising with Boston-based information systems staff, the IT Support Specialist will provide troubleshooting and new technology implementations, perform technology upgrades, manage telephone programming and repairs, and maintain and track tech inventory.

The IT Support Specialist assists in managing all the campus technology equipment and resources. In addition to individual technology for faculty and staff, the position also manages printers, copiers, digital signage, and telephony on campus.

The IT Support Specialist must be adept and passionate about learning new technologies and services. They must be passionate about supporting customers. To ensure that essential services are provided to the university community, the IT Support Specialist will be required to work outside his/her regular working hours and on some university holidays.

Qualifications:

The ideal candidate should have a Bachelor's degree in Computer Science or a related area and possess 2 - 4 years of experience. Experience supporting connectivity, AV, personal computers, OS X and Windows desktops and laptops in an enterprise environment. Experience with support software such as SharePoint, and Microsoft Outlook and other Microsoft applications as well as a portfolio of software applications for both personal productivity and collaboration. ITIL, Mac, and Microsoft product certifications are a plus.

A passion for providing an excellent end user experience is required. The position requires a logical and structured approach to troubleshooting and decision making with an emphasis on superior customer service. Familiarity with service desk applications and/or incident management environments desired. Excellent interpersonal, communication, and organizational skills are required. A flexible schedule is a must as the work hours may include days in addition to evenings, holidays, and weekends.

Position Type

Information Technology

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Portland-ME/IT-Support-Specialist_R106927



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