A successful candidate will play an active role in FMU's existing
academic success. As a part of the Center for Academic Resources
and Support (CARS), this role provides administrative, program
development, and logistical coordination of orientation and
onboarding programs at Florida Memorial University, as well as some
special projects within the Division of Academic Affairs.
Specifically, the ASC-II coordinates and ensures the integration of
excellence, student and faculty engagement, learning, and
assessment for the First-Year Experience [FYE] and Second-Year
Experience [SYE] in accordance with the mission, vision, and values
of FMU. In partnership with campus stakeholders, this person will
be innovative, collaborative, and data-informed, coordinating
campus-wide efforts for student persistence from University
acceptance through the second year.
Required Knowledge, Skills, and Abilities
- Develop and recommend innovative programming, interventions,
and/or systems to proactively foster academic success and retention
in the first and second year with particular attention to the
retention needs of academically at-risk students (i.e.,
first-generation, underserved, or marginalized students)
- Use data to assess the effectiveness of onboarding, first-year,
and second-year programming, and develop department and personnel
goals aligned with FMU’s strategic goals.
- Provide students with opportunities to develop the skills and
competencies essential for success in the global workforce.
- Create opportunities for the pursuit of academic excellence
among students, including the promotion of fellowships, research,
and graduate education.
- Coordinate and invite campus partners into the student
onboarding processes, documenting sustainable workflows and
facilitating campus-wide engagement with applicable technology
(Virtual Pre-Orientation, Jenzabar, EdSights, and others, as
- Support the overall retention efforts of the Division of
Academic Affairs and CARS, including special projects, as
- Collaborate with departments, committees, and individuals
throughout the University to advance and enhance the effectiveness
of services and programs.
- Demonstrate professionalism, positive working relationships,
and quality customer service consistent with professional ethics,
the faculty and staff handbook, and FMU values.
- The omission of specific duties does not preclude the
supervisor from assigning duties that logically relate to the
- Diplomatic, solution-orientated, and student-centered service
skills, especially in discussing academic responsibilities and
consequences with students and parents.
- Strong analytical skills and decision-making skills; ability to
read and interpret reports and data to make recommendations for
University or programmatic action.
- Strong technology skills in students Microsoft Office products
and advising software.
- Strong interpersonal and communication (oral and written)
skills with diverse faculty, staff, and students; ability to
understand open-ended questioning, non-verbal cues, and active
listening. Large group presentations are sometimes required. Social
media savvy is a must.
- Excellent organizational and time management skills, including
the ability to manage, prioritize, and accomplish multiple
tasks/projects in a deadline-driven environment.
- Demonstrate a high level of professionalism, initiative,
resourcefulness, and personal accountability; dependability,
attention to detail, and adaptability are critical.
- Ability to interact with personnel at all levels of the
- Ability to handle information of sensitive and confidential
nature in the utmost professional manner and in accordance with
FERPA. Maintain the privacy and confidentiality of information,
protect the assets of the institution, act ethically and with
integrity, and adhere to FMU’s Code of Conduct and policies and
- Moderate physical activity. Requires handling objects of
average weight up to fifty (50) pounds or standing and/or walking
for more than four (4) hours per day.
- Bachelor’s degree in Psychology, Social Work, Education,
Business, Communication or related field and five (5) years of
work-related experience, or a Master’s degree with three (3) years
of related work experience.
- Three or more years of experience (preferable) working in an
academic advisory and supervisory role, preferably in a
postsecondary institution, and understand current trends in
academic advising and higher education.
- Proficiency in MS Office Suite, as well as knowledge and
understanding of the organizational structure, workflow, and
operating procedures. Familiar with Jenzabar technology suite for
- Flexibility to work outside of normal business hours.
- Pre-Employment screening is required: criminal background check
and drug testing.
Qualified applicants are asked to upload a cover letter of
interest, resume/curriculum vitae, and/or certifications, if
We offer a competitive salary commensurate to experience. In
addition to the completed application, candidates must submit a
list of three professional references (at least one from a previous
employer) that includes names and contact information. Review of
application materials will begin ASAP and will continue until the
position is filled. No phone calls, please.
Florida Memorial University is an Equal Employment Opportunity