Academic Success Coordinator II

Florida Memorial University
Florida, United States
Salary Not Specified
Posted date
Aug 26, 2021

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Position Type
Administrative, Academic Affairs, Academic Administration, Other Academic Affairs, Deans, Student Affairs, Academic Advising & Academic Support Services, Other Student Affairs
Salary Band
Not specified
Employment Type
Full Time

A successful candidate will play an active role in FMU's existing academic success. As a part of the Center for Academic Resources and Support (CARS), this role provides administrative, program development, and logistical coordination of orientation and onboarding programs at Florida Memorial University, as well as some special projects within the Division of Academic Affairs. Specifically, the ASC-II coordinates and ensures the integration of excellence, student and faculty engagement, learning, and assessment for the First-Year Experience [FYE] and Second-Year Experience [SYE] in accordance with the mission, vision, and values of FMU. In partnership with campus stakeholders, this person will be innovative, collaborative, and data-informed, coordinating campus-wide efforts for student persistence from University acceptance through the second year.

Essential Functions:
  • Develop and recommend innovative programming, interventions, and/or systems to proactively foster academic success and retention in the first and second year with particular attention to the retention needs of academically at-risk students (i.e., first-generation, underserved, or marginalized students)
  • Use data to assess the effectiveness of onboarding, first-year, and second-year programming, and develop department and personnel goals aligned with FMU’s strategic goals.
  • Provide students with opportunities to develop the skills and competencies essential for success in the global workforce.
  • Create opportunities for the pursuit of academic excellence among students, including the promotion of fellowships, research, and graduate education.
  • Coordinate and invite campus partners into the student onboarding processes, documenting sustainable workflows and facilitating campus-wide engagement with applicable technology (Virtual Pre-Orientation, Jenzabar, EdSights, and others, as emerge).
  • Support the overall retention efforts of the Division of Academic Affairs and CARS, including special projects, as assigned.
  • Collaborate with departments, committees, and individuals throughout the University to advance and enhance the effectiveness of services and programs.
  • Demonstrate professionalism, positive working relationships, and quality customer service consistent with professional ethics, the faculty and staff handbook, and FMU values.
  • The omission of specific duties does not preclude the supervisor from assigning duties that logically relate to the position.
Required Knowledge, Skills, and Abilities
  • Diplomatic, solution-orientated, and student-centered service skills, especially in discussing academic responsibilities and consequences with students and parents.
  • Strong analytical skills and decision-making skills; ability to read and interpret reports and data to make recommendations for University or programmatic action.
  • Strong technology skills in students Microsoft Office products and advising software.
  • Strong interpersonal and communication (oral and written) skills with diverse faculty, staff, and students; ability to understand open-ended questioning, non-verbal cues, and active listening. Large group presentations are sometimes required. Social media savvy is a must.
  • Excellent organizational and time management skills, including the ability to manage, prioritize, and accomplish multiple tasks/projects in a deadline-driven environment.
  • Demonstrate a high level of professionalism, initiative, resourcefulness, and personal accountability; dependability, attention to detail, and adaptability are critical.
  • Ability to interact with personnel at all levels of the University.
  • Ability to handle information of sensitive and confidential nature in the utmost professional manner and in accordance with FERPA. Maintain the privacy and confidentiality of information, protect the assets of the institution, act ethically and with integrity, and adhere to FMU’s Code of Conduct and policies and procedures.
  • Moderate physical activity. Requires handling objects of average weight up to fifty (50) pounds or standing and/or walking for more than four (4) hours per day.
  • Bachelor’s degree in Psychology, Social Work, Education, Business, Communication or related field and five (5) years of work-related experience, or a Master’s degree with three (3) years of related work experience.
  • Three or more years of experience (preferable) working in an academic advisory and supervisory role, preferably in a postsecondary institution, and understand current trends in academic advising and higher education.
  • Proficiency in MS Office Suite, as well as knowledge and understanding of the organizational structure, workflow, and operating procedures. Familiar with Jenzabar technology suite for higher education.
  • Flexibility to work outside of normal business hours.
  • Pre-Employment screening is required: criminal background check and drug testing.

Qualified applicants are asked to upload a cover letter of interest, resume/curriculum vitae, and/or certifications, if applicable.

Supplemental Information

We offer a competitive salary commensurate to experience. In addition to the completed application, candidates must submit a list of three professional references (at least one from a previous employer) that includes names and contact information. Review of application materials will begin ASAP and will continue until the position is filled. No phone calls, please.

Florida Memorial University is an Equal Employment Opportunity Employer.

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