Associate Director of Residential Operations

Associate Director of Residential Operations

Job no: 531381

Work type: Officer of Administration

Location: Eugene, OR

Categories: Administrative/Professional, Business Administration/Management, Education, Executive/Management/Director, Food Service/Hospitality, Student Life/Services, Planning/Project Management

Department: University Housing
Appointment Type and Duration: Regular, Ongoing
Salary: $76,000 - $86,000 per year
Compensation Band: OS-OA08-Fiscal Year 2022-2023
FTE: 1.0

Application Review Begins

March 23, 2023; position open Until Filled

Special Instructions to Applicants

For full consideration, please include:
1. A current resume or CV, and
2. Names and contact information for three professional references.

Department Summary

Living on campus adds tremendous value for students and the University. Students who live on campus their first year have higher grades, are retained at the University of Oregon at higher rates, graduate at higher rates, and graduate more quickly.

University Housing, a department within the Division of Student Services and Enrollment Management, is committed to supporting student success by cultivating inclusive communities. Our goal is to provide a robust living experience through accessible and affordable state-of-the-art housing, dining, and social and academic programs for the entire student body to develop community leaders, innovators, and change-makers who will enrich the future.

We value equity and inclusion, responsibility and integrity, innovation and learning, and safety and security. University Housing staff work hard to incorporate these values into daily work and practices to ensure an excellent UO experience.

University Housing units include Business Services Operations, Dining Services, Facilities Services, Promotions & Student Recruitment, and Residence Life. University Housing is an $88 Million educational and business department that is a self-sustaining, self-liquidating agency of the University (receives no tuition or tax support for its operating budget).

Position Summary

The Associate Director of Residential Operations is part of the Residence Life Leadership Team.

The Associate Director is responsible for occupancy management for the residence halls (5500+ beds), and oversight of the Family Housing and University Apartments (425) occupancy management. The Associate Director provides leadership and support in the implementation of the Housing Management System, StarRez, including but not limited to developing systems and applications, development of training sessions and materials, and ongoing support for collaboration with the Housing Service Center team and other members of the Residence Life Leadership Team. This position requires communicating effectively within the department, with students, parents, staff, and with agencies beyond the campus. The position requires extensive application of computer databases and management systems. This position requires a basic understanding of the development of software and web-based programs and the integration of new programs into operating systems, applications, networks, and databases. This position requires the ability to analyze and solve problems.

Under the direct supervision of the Sr Associate Director of Residential Operations, the Associate Director is responsible for managing the day-to-day operational component of the University Housing Residence Life program which includes:

• Manage and coordinate all activities associated with the residential student application, room selection, and assignment process for the residence halls and university apartments/houses.
  
• Process all assignment records and billings associated with housing and dining plans for resident students.
  
• Process room assignments and room change requests for the residence halls for new and renewing students.
  
• Provide leadership and guidance for occupancy management of university apartments and houses (425 units), including supervision of full-time professional staff.
  
• Improve services while delivering reliable and stable technical solutions to achieve University Housing's goal of data-driven decision-making regarding occupancy issues.
  
• Meal plan management and meal plan changes.
  
• Provide leadership for the daily operations of the Front Desk of University Housing, including desk operations, supervision of professional staff, hiring, training, and supervision of student staff.
  
• Contact with parents and students regarding all processes related to assignments, dining plans, and billing.
  
• Management of the Housing Occupancy system (StarRez) and interaction with the University's student information system management (Banner).
  
• Develop/maintain partnerships with the Office of Information Technology, Enrollment Services, Business Affairs Office, and other campus partners.
  
• Provide excellent customer service to students, parents, and campus constituents.
  
• Development of Housing operations training programs.
  
• Supervision of three classified staff; the Front Desk and Outreach Coordinator, FHUA Assignment and Services Coordinator, and the Operations Coordinator, and 10-12 student staff.
  
  This position reports to the Sr Associate Director of Residential Operations and requires the ability and willingness to work unusual and occasional extended hours.
  
  Minimum Requirements
  
  
• Bachelor's degree.
  
• Five years of full-time professional experience in education.
  
• Two years of experience in leading a team in customer/student services.
  
  Professional Competencies
  
  
• Computer application and database experience, including report writing, dashboard creation, and the integration of data between systems.
  
• Strong administrative and management experience.
  
• Excellent customer service and teamwork skills are required.
  
• Commitment to diversity and expanded opportunities for students, faculty, and staff.
  
• Ability to collaborate with staff and work effectively with students.
  
• Ability to explain complex and technical information to new or inexperienced staff.
  
  Preferred Qualifications
  
  
• Master's degree.
  
• At least two years of housing management software experience, preferably with StarRez.
  
• Demonstrated ability to plan, implement, finish, and assess a large-scale project.
  
• One year of experience, leading projects from the beginning, through implementation, and the review phase.
  
• Experience integrating the use of technology into the delivery of services to Housing customers.
  
• Demonstrate ability to identify, analyze, and solve problems; preferably experience with analyzing and solving problems with software applications and databases.
  
• Basic knowledge or awareness of copyright laws, industry standards, and section 508 compliant web design standards.
  
• Understanding of FERPA and how it applies to this role.
  
• Experience integrating the use of technology into the delivery of services to Housing customers.
  
  FLSA Exempt: Yes
  
  All offers of employment are contingent upon successful completion of a background inquiry.
  
  University of Oregon students and employees are required to be vaccinated against COVID-19. For additional information see: https://hr.uoregon.edu/uo-covid-19-vaccination-requirement-employee-process.
  
  The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.
  
  The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
  
  UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.
  
  In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.
  
  
  
  To apply, visit https://careers.uoregon.edu/en-us/job/531381/associate-director-of-residential-operations
  
  
  
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