Case Manager for Undergraduate Students
- Employer
- Johns Hopkins University
- Location
- Maryland, United States
- Salary
- Salary Not Specified
- Date posted
- Mar 6, 2023
View more
- Position Type
- Administrative, Student Affairs, Counseling, Disabled Student Services, Other Student Affairs, Student Activities & Services
- Employment Type
- Full Time
Specific Duties & Responsibilities
Student-Facing Responsibilities
- Meet 1:1 with students initially and regularly to develop
individual student success plans based on their unique
circumstances and track their progress towards their personal and
academic goals.
- Collect, evaluate and record all facts pertaining to student cases that come in through Maxient online management and referrals.
- Triage student cases as they come into the office and assign to case managers.
- Document all information and communication in Maxient.
- Formulate intervention plans in order to enhance the academic success of students.
- Contact and collaborate with other University departments to expedite resolution of problems.
- Provide referrals to support services within the University as well as community agencies.
- Follow up and track prior cases to ensure student compliance with recommendations and adequate staff support for the student.
- Collect all pertinent information for a student requesting a medical leave of absence and emergency leave of absence, making a recommendation to the Assistant Director, SOS.
Systems Management and Reporting
- Maintain and monitor factual case records in a variety of electronic student record systems (Maxient, Starfish, Student Information System)
- Interpret University policy regarding students and making recommendations when policy changes are needed, based on trends in data.
- Prepare ad hoc reports, data requests and annual report for internal stakeholders.
- Assist in training and consulting with faculty, staff,
students, parents, and external stakeholders on
referrals.
- Provide relevant training around resources and support to
campus partners including, but not limited to, Campus Safety and
Security, Academic Advising, Counseling Center, Health and
Wellness.
- Develop and distribute of appropriate marketing
materials.
- Participate fully in the programming sponsored by the Office of
the Dean of Students, including but not limited to Orientation,
Family Weekend, Senior Week, and Commencement.
- Some night and weekend work required.
Special Knowledge, Skills and Abilities
- Demonstrated knowledge of online student tracking systems and database management.
- Strong attention to detail, excellent communication skills, ability to quickly synthesize information from a variety of sources in order to make informed recommendations for the best welfare of the students.
- Knowledge of current case management trends and literature preferred.
Minimum Qualifications
- Bachelor's Degree in Education, Counseling, Social Work, Public Health or related field.
- Three years of experience in higher education or closely related setting; experience managing response to crisis situations.
Preferred Qualifications
- Masters Degree in Education, Counseling, Social Work, Public Health or related field.
- Experience working with college aged students.
- Experience working in crisis situations.
- Experience using Maxient and Starfish.
Classified Title: Student Life Administrator
Working Title: Case Manager for Undergraduate Students
Role/Level/Range: ACRP/04/MC
Starting Salary Range: $46,560-$64,100-$81,650 Annually
(Commensurate with experience)
Employee group: Full Time
Schedule: 5 day 37.5 hours/week
Exempt Status: Exempt
Location: Hybrid/Homewood Campus
Department name: Student Outreach and Support
Personnel area: University Student Services
Total Rewards
The referenced salary range is based on Johns Hopkins University’s
good faith belief at the time of posting. Actual compensation may
vary based on factors such as geographic location, work experience,
market conditions, education/training and skill level. Johns
Hopkins offers a total rewards package that supports our employees'
health, life, career and retirement. More information can be found
here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester
hours) or 18 graduate degree credits may substitute for one year of
experience. Additional related experience may substitute for
required education on the same basis. For jobs where equivalency is
permitted, up to two years of non-related college course work may
be applied towards the total minimum education/experience required
for the respective job.
**Applicants who do not meet the posted requirements but are
completing their final academic semester/quarter will be considered
eligible for employment and may be asked to provide additional
information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a
pre-employment background check. Johns Hopkins is committed to
hiring individuals with a justice-involved background, consistent
with applicable policies and current practice. A prior criminal
history does not automatically preclude candidates from employment
at Johns Hopkins University. In accordance with applicable law, the
university will review, on an individual basis, the date of a
candidate’s conviction, the nature of the conviction and how the
conviction relates to an essential job-related qualification or
function.
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.
EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert