Housing Facilities Coordinator

The Housing Facilities Coordinator shall have the primary responsibility for supporting the Department of Housing and Residence Life in maximizing the University’s operating performance regarding student occupancy, facility conditions, departmental software management, residential data tracking, building inspections, and student satisfaction with their living quarters while achieving institutional goals and objectives. This customer-centric role is responsible to deliver service excellence support to meet the needs of our University community.

Essential Functions:

• Ensure all residents are properly and comfortably housed through the room assignment system.
• Provide the highest level of appropriate service to the residential community.
• Responsible for the daily operations of the housing and residence life office (opening, closing, student staffing, phone, email, walk-ins).
• Lead all aspects of building operations to ensure the highest quality service is proved.
• Develops, prepares, and manages annual building repair and replacement schedule (ex: keys, mattresses, room furnishings, cyclical/predictable repairs –vents, etc.).
• In conjunction with Director and Assistant Director, analyzes, plans, and schedules multiple projects and renovations including some capital and long-term projects.
• Establishes preventative maintenance programs, and oversees processes needed for maintenance, emergency repairs, safety programs, and renovation.
• Schedule weekly walk-throughs of facilities, including but not limited to, stairs, mechanical rooms, lounges, communal areas, etc.
• Primary point-person for front door software and access, and serve as Jenzabar software liaison.
• Serve in a critical role overseeing the operations of an 800+ bed university housing department.
• Serve as departmental lead for Jenzabar to ensure the accuracy of the information and full utilization of software, including necessary department training, purchases, student training, and resident-user instructions, etc.
• Assist the facilities management team in assessing issues regarding the use of external vendors, and ongoing facilities projects.
• Work collaboratively with the student housing team to plan move-in, move-out, breaks, housing selection, placements, and other needs.
• Implement, oversee, and process early arrival and late stay requests.
• Always maintain accurate rosters of housing residents and produce daily updated rosters and occupancy numbers by building and room type.
• Support the management of housing occupancy through the housing software Jenzabar.
• Coordinate, monitor, and process room change requests in communication with HRL staff, and verify room is in “move-in” condition with the appropriate key prior to designating a room change.
• Serve as point of contact for managing the residence life email account and responding to inquiries in a timely, effective, and efficient manner.
• Ensure best operational practices are followed in an effective manner and in accordance with accepted housekeeping and maintenance standards. Ensure safe working conditions are maintained in the area.
• Assist aspects of building operation administration such as facilitation of health and safety inspections, fire drills, occupancy verifications, community space reservations, damage assessments, and billing, safety, and education
• Assist with the maintenance process of the residential facilities (reporting, follow through, and follow up) and reporting on tracking of work orders and completion records.
• Work closely with off-campus housing sites (hotels, apartments, etc.)
• Attend training related to facilities, operations, and student affairs.
• Performs other duties and responsibilities as required or deemed appropriate to the accomplishment of the responsibilities and functions of the Housing and Residence Life department.
• The omission of specific duties does not preclude the supervisor from assigning duties that logically relate to the position.

Required Knowledge, Skills, and Abilities:

• Ability to work well and successfully with college-aged students.
• Ability to efficiently manage multiple tasks and projects at the same time
• Ability to handle information of sensitive and confidential nature in the utmost professional manner.
• Manage overall housing operations within the department, and daily hall occupancy including creating reports, knowledge of the student database, completing room changes, and promoting living on campus.
• Maintain liaison relationships with a variety of university and vendor offices and departments.
• Demonstrate a high level of professionalism, initiative, resourcefulness, personal accountability, and dependability.
• Effective analytical and decision-making skills. Excellent communication (oral and written), organizational, sense of humor, and time management skills. Effective interpersonal skills and ability to work with diverse constituents.
• Attention to detail and adaptability to and flexibility within a changing environment is extremely important.
• Maintain the privacy and confidentiality of information, protect the assets of the institution, act ethically and with integrity, and adhere to FMU’s Code of Conduct and policies and procedures.
• Critical thinking and problem-solving, flexibility, and excellent judgment.
• Moderate physical activity. Requires handling objects of average weight up to fifty (50) pounds or standing and/or walking for more than four (4) hours per day.

Qualifications:

• Bachelor’s Degree required and 2 years of experience in higher education preferred.
• Ability to perform complex tasks and prioritize multiple projects.
• Proficiency in MS Office Suite, and LinkedIn Learning, as well as knowledge and understanding of higher education organizational structure, workflow, and operating procedures. Familiarity with Jenzabar technology suite for higher education.
• Flexibility to work outside of normal business hours.
• Pre-Employment screening is required: criminal background check and drug testing.

Qualified applicants are asked to upload a cover letter of interest, resume/curriculum vitae, and/or certifications, if applicable.

Supplemental Information

In addition to the completed application, candidates must submit a list of three professional references (at least one from a previous employer) that includes names and contact information. Review of application materials will begin ASAP and will continue until the position is filled. No phone calls, please.

Florida Memorial University is an Equal Employment Opportunity Employer.