Systems Coordinator

Systems Coordinator

About the Opportunity

The Systems Coordinator will work with the Engineering Computer Center team to manage and maintain the College of Engineering computers and network services, while providing expert and friendly technical support to faculty, staff, and students by using the following process:

• Analyze support requests
  
  
• Evaluate potential solutions
  
  
• Recommend most effective strategy and explain reasoning
  
  This person must be able to:
  
  
• work both independently and collaboratively on projects;
  
  
• keep long-term projects on track;
  
  
• meet day-to-day support needs of the COE community in a professional and friendly manner.
  
  The following skillsets are also important requirements:
  
  
• Teamwork
  
  
• Verbal and written communication
  
  
• Documentation
  
  
• Time-management
  
  
• Objectives triage
  
  This role requires a demonstrated ability to learn independently and interest in acquiring new technical skills. The candidate also needs to have an established working base of knowledge and experience. To ensure that essential services are available to the COE community, work outside of regular business hours will occasionally be required for this position. This is primarily an on-site only position; occasional remote work opportunities may be authorized.
  
  2 - 3 years of hands-on experience in at least two of the following areas:
  
  o End-user support
  
  o Windows desktop troubleshooting
  
  o Linux desktop troubleshooting
  
  o Windows Server administration
  
  o Linux Server administration
  
  
• Familiarity with basic TCP/IP network protocols and services:
  
  o LDAP
  
  o NFS
  
  o CIFS
  
  o DNS
  
  o DHCP
  
  
• Support experience with Office 365 products, academic software, and enterprise software
  
  
• Additional desirable qualifications include:
  
  o experience working in an academic environment
  
  o MCSE, Linux, or VMware certifications
  
  o experience with VMware virtualized servers and desktops
  
  
• Ability to lift and carry objects weighing up to 25 lbs.
  
  Position Type
  
  Information Technology
  
  Additional Information
  
  Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
  
  Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
  
  Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
  
  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
  
  To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
  
  
  To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Systems-Coordinator_R113271
  
  
  
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