Salesforce System Administrator

Salesforce System Administrator

About the Opportunity

POSITION OVERVIEW

Northeastern University, a global, experiential, research university creating a distinctive approach to education and research, seeks highly collaborative, process minded, relationship driven team members to support our global expansion.

The System Administrator will be part of a team that collaborates with business partners across the Northeastern global network who engage with more than 3,522 corporate partners around the world providing unlimited possibilities for employer engagement, career design, cooperative education (the university's cornerstone experiential learning program), and research enterprise services.

In this role you will…

• Customize and configure the Salesforce platform to meet the specific needs of your organization which includes creating and modifying fields, workflows and reports, uploads, data backups, as well as managing the user interface, data security.
• Manage access, permission sets, roles and profiles
• Work with other ITS groups to ensure the integrity and high quality of customized applications release completed as a part of change management processes.
• Support projects, including documentation of business requirements, solution and technical design, test plan design, and coordination of testing with end users.
• Ensure that data within Salesforce is accurate and up to date. You'll be responsible for monitoring data quality and resolving any issues that arise, such as duplicate records or incomplete data.
• Provide first-level support to the functional users including issue identification and resolution, creating user guides and documentation, conducting training sessions.
• Assist with ad hoc reporting requests and optimize the user experience related to reports and dashboards.
• Identify and evaluate new features and functionality
• Escalate issues related to customization/implementation upgrades or new installs of applications.
• Collaborate with other teams within the organization to understand their needs and to ensure that Salesforce is optimized for their specific use cases.

Qualifications:

• Bachelor's degree in Computer Science or related field
• Minimum of 2 years of experience as a Salesforce Administrator
• Salesforce Administrator certification preferred
• Strong understanding of Salesforce best practices and functionality
• Proficiency in Salesforce administration, including but not limited to configuring fields, workflows, roles, profiles, and reports
• Experience with Salesforce Lightning and Sales Cloud
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

Position Type

Information Technology

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Salesforce-System-Administrator_R113343



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