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Student Account Specialist

Willamette University
Oregon, United States
Salary Not specified
Posted Date
Mar 6, 2023

Student Account Specialist

Posting Number: R0004974
Location: Salem Campus

Attention Current Willamette University Employees: In order to apply for posted positions, please close this window and log into your Workday account and apply through the Career worklet.

Instructions for Applicants:

Please read the following carefully before beginning the online application process.

To be considered for employment at Willamette University, please complete our online employment application. Your application and all required attachments -- listed at the bottom of the page -- must be submitted for each individual job post that you are interested in applying for. If there is an application deadline, please ensure that your application is submitted by the deadline. Once you submit your application you will not be able to edit your application.

Position Summary:
Records most receivables, including departmental deposits and student accounts payments. Performs outreach and customer service to students. Assists with the billing of tuition & fees.

Reasonable Accommodations Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Assist customers who call, email, or visit in-person with questions or requests
  • Process payments on student accounts
  • Process departmental and electronic deposits
  • Balance drawer and update the Daily Cash Report spreadsheet
  • Prepare bank deposits
  • Monitor and process NSF transactions and TouchNet ACH returns
  • Perform collection efforts on balances due from both current and former students
  • Process payments from collection agencies
  • Assist with sponsor billing and post sponsor payments
  • Review and maintain holds on delinquent accounts
  • Perform backup responsibilities for other student accounts and accounting positions
  • Perform other duties as assigned

  • Education: High school diploma or equivalency
  • Experience: Two years of customer service and accounts receivables (or equivalent experience)
  • Strong written and oral communication, interpersonal and customer service skills
  • Ability to patiently, diplomatically and professionally respond to and diffuse challenging customer situations
  • Ability to receive remittances, make correct change, and issue proper receipts accurately and promptly
  • Strong proficiency with technology, especially Microsoft Excel. Ability to thrive in a paperless environment
  • Strong analytical and problem-solving skills
  • Strong organizational skills and have the ability to meet deadlines and balance competing priorities
  • Strong attention to detail
  • Excellent record keeping and digital file maintenance skills
  • Ability to work independently as well as to establish and maintain harmonious relations with staff, faculty, students, and parents
  • Ability to reside in or perform work primarily in Oregon

Preferred Qualifications
  • Two years of college with course work in accounting, bookkeeping, and Microsoft Excel (or equivalent education/training)
  • Cash handling experience
  • Banking experience
  • Higher education experience

Typical Work Schedule

Monday - Friday 8 am - 5 pm

Physical Demands & Working Conditions

Typical work is performed indoors in a normal office environment. Some work may be completed remotely.

Applications will be reviewed on a rolling basis as received; review will continue until the position is filled.

All University positions require that candidates submit to a criminal conviction record check prior to hire. Conviction does not automatically preclude candidates from being hired. Nature of conviction will be considered relative to the duties of the position.

You will need to upload the following two documents as part of your application materials in the "My Experience" section labeled Resume:
  • Cover letter addressing the required/desired qualifications and presenting any other applicant characteristics which deserve emphasis
  • Current Resume

​Incomplete applications will not be considered.

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Believing that diversity contributes to academic excellence and to rich and rewarding communities, WU is committed to recruiting and retaining a diverse faculty, staff and student body. We seek candidates, particularly those from historically under-represented groups, whose work furthers diversity and who bring to campus varied experiences, perspectives and backgrounds.


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