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Quality Assurance Interviewer



Organizational Overview:

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Description of Job:

The Partnership for People with Disabilities at Virginia Commonwealth University celebrates over 30 years as Virginia’s University Center for Excellence in Developmental Disabilities Research, Training and Dissemination (www.vcu.edu/partnership).

The Partnership is seeking a dynamic person to serve as the Quality Assurance Interviewer position, which is a part time position for up to 29 hours/week. The interviewer will be supervised by the Program Specialist-Community Living.

The Quality Assurance Interviewer is required to attend online and in-person interviewer trainings and schedule interviews required for quality assurance. Interviewers are expected to:
  • Utilize their personal phone and internet service for all communications related to this job including sharing a contact number with participants and other VCU staff members.
  • Communicate with legal guardians (if necessary) to obtain consent to participate in the survey.
  • Conduct interviews via videoconferencing with people with disabilities who use Medicaid HCBS supports and services in Virginia.
  • Document all activities and survey results in online databases.
  • Mail completed documents to the project staff promptly.
  • Use an online timekeeping system consistently and accurately.
  • Respond to communications with project staff in a timely manner.
  • Communicate issues with project staff immediately.
  • Potentially include some in-person interviewing and travel using personal transportation.
  • Conduct similar job responsibilities on other project as assigned which may require additional work hours that cannot exceed an average of 29 hours per week.
  • Other duties as assigned including participating in grant writing activities.
Required Qualifications:
  • Consistent and reliable access to a phone and internet service and a VCU issued computer.
  • Provide a phone number that can be shared with the public and other VCU staff members.
  • Knowledge and experience with people with developmental disabilities and VA’s developmental disabilities services system.
  • Effective communication skills that involve describing and promoting quality initiatives in the state which at times may feel as if you are conducting a ‘cold call’.
  • Exceptional organizational skills.
  • Self-initiation with the ability to work independently.
  • Strong problem-solving skills.
  • Ability to prioritize work responsibilities to meet deadlines and goals.
  • Proficiency using Email, Microsoft Word and a computer; general knowledge of Excel.
  • Demonstrated experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a staff member at VCU.
  • Provide reliable transportation to conduct in-person interviews or attend meetings as needed.
  • Must be able to work 8am – 5pm M-F; with occasional nights and weekends up to 29 hours per week.

Preferred Qualifications:
  • Experience administering the National Core Indicators In-Person survey.
  • Working knowledge of how to schedule and administer Zoom meetings.
  • Proficiency with Google Suite products (i.e. Gmail, google docs etc.)
  • Four-year college degree or five years of experience working in the disability field.
  • Experience with interviewing and data entry.
Salary Range: $25 per hour



Position Details:

Department: School of Education Partnership for People with Disabilities
Employment Type: H1 - Hourly
Restricted Status: Yes
FTE: .725
Exemption Status: Non-Exempt




Contact Information:

Contact Name: Dawn Machonis

Contact Email: dmmachonis@vcu.edu

Contact Phone: 804-317-5913




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