Quality Assurance Interviewer
- Employer
- Virginia Commonwealth University
- Location
- Virginia, United States
- Salary
- Salary Not Specified
- Date posted
- Feb 21, 2023
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Organizational Overview:
At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.
Description of Job:
The Partnership for People with Disabilities at Virginia Commonwealth University celebrates over 30 years as Virginia’s University Center for Excellence in Developmental Disabilities Research, Training and Dissemination (www.vcu.edu/partnership).
The Partnership is seeking a dynamic person to serve as the Quality Assurance Interviewer position, which is a part time position for up to 29 hours/week. The interviewer will be supervised by the Program Specialist-Community Living.
The Quality Assurance Interviewer is required to attend online and in-person interviewer trainings and schedule interviews required for quality assurance. Interviewers are expected to:
- Utilize their personal phone and internet service for all communications related to this job including sharing a contact number with participants and other VCU staff members.
- Communicate with legal guardians (if necessary) to obtain consent to participate in the survey.
- Conduct interviews via videoconferencing with people with disabilities who use Medicaid HCBS supports and services in Virginia.
- Document all activities and survey results in online databases.
- Mail completed documents to the project staff promptly.
- Use an online timekeeping system consistently and accurately.
- Respond to communications with project staff in a timely manner.
- Communicate issues with project staff immediately.
- Potentially include some in-person interviewing and travel using personal transportation.
- Conduct similar job responsibilities on other project as assigned which may require additional work hours that cannot exceed an average of 29 hours per week.
- Other duties as assigned including participating in grant writing activities.
- Consistent and reliable access to a phone and internet service and a VCU issued computer.
- Provide a phone number that can be shared with the public and other VCU staff members.
- Knowledge and experience with people with developmental disabilities and VA’s developmental disabilities services system.
- Effective communication skills that involve describing and promoting quality initiatives in the state which at times may feel as if you are conducting a ‘cold call’.
- Exceptional organizational skills.
- Self-initiation with the ability to work independently.
- Strong problem-solving skills.
- Ability to prioritize work responsibilities to meet deadlines and goals.
- Proficiency using Email, Microsoft Word and a computer; general knowledge of Excel.
- Demonstrated experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a staff member at VCU.
- Provide reliable transportation to conduct in-person interviews or attend meetings as needed.
- Must be able to work 8am – 5pm M-F; with occasional nights and
weekends up to 29 hours per week.
- Experience administering the National Core Indicators In-Person survey.
- Working knowledge of how to schedule and administer Zoom meetings.
- Proficiency with Google Suite products (i.e. Gmail, google docs etc.)
- Four-year college degree or five years of experience working in the disability field.
- Experience with interviewing and data entry.
Position Details:
Department: School of Education Partnership for People with Disabilities
Employment Type: H1 - Hourly
Restricted Status: Yes
FTE: .725
Exemption Status: Non-Exempt
Contact Information:
Contact Name: Dawn Machonis
Contact Email: dmmachonis@vcu.edu
Contact Phone: 804-317-5913
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