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Mental Health Crisis Specialist/Intake Specialist

University of Oregon
Oregon, United States
Salary Not specified
Posted Date
Mar 2, 2023

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Position Type
Administrative, Student Affairs, Counseling
Employment Level
Employment Type
Full Time

Mental Health Crisis Specialist/Intake Specialist

Job no: 531366

Work type: Officer of Administration

Location: Eugene, OR

Categories: Healthcare/Nursing, Student Life/Services, Psychology, Diversity, Equity, and Inclusion

Department: University Health Services
Appointment Type and Duration: Regular, Ongoing
Salary: $80,000 - $88,000 per year
Compensation Band: OS-OA08-Fiscal Year 2022-2023
FTE: 1.0

Positions Available: Three

Application Review Begins

March 17, 2023; position open until filled

Special Instructions to Applicants

To ensure consideration, please upload the following with your online application:
  • Cover letter which expresses your interest in the position and fully articulates how you meet the minimum qualifications, professional competencies, and any preferred qualifications you may have.
  • Current resume which includes dates of employment.

    Applicants will also be asked to submit the name and contact information for three professional references, a current or most recent supervisor (if not currently employed) is preferred.

    Candidate will be notified prior to references being contacted.

    Department Summary

    University Health Services (UHS) is a unit within the Division of Student Services and Enrollment Management and is a nationally accredited (AAAHC) outpatient clinic providing primary care to students at the University of Oregon. All staff are required to uphold the values of the UHS.

    This position works in support of the University Health Services mission and vision and is consistent with UO policy. Some aspects of this position may be completed in collaboration with other University departments.

    Position Summary

    These positions will be part of a new mental health care intake team (Mental Health Care Coordination Services) at UHS. This team will be responsible for greeting all students who call or walk in seeking mental health care, becoming an integral part of helping the student quickly access professional help. The team will speak with the student to determine their need and then help the student find an appointment with the UHS provider who can best meet their mental health condition. Knowing students may arrive in many states of mental health, our intake team will be prepared to be the first point of contact for all students, from those with minimal mental health support needs through those having an acute mental health crisis.

    These Specialist positions will work collaboratively on an interdisciplinary team of professionals to meet the diverse mental health needs of a global student community. These positions provide culturally responsive mental health services to UO students including initial consultation/triage, emergency/crisis services, and case management as needed. They must work exceptionally well with students of color, LGBTQ+ students, international students, and other underrepresented students and communities on campus.

    Typical duties include:
  • Responding to student inquiries for mental health care
  • Providing clinical screening and crisis intervention services
  • Establishing appropriate stabilization and care plan for each person seeking services
  • Finding internal and external resources
  • Ensuring appropriate information and referral for follow-up care

    Mental Health Crisis Specialist
    One position available
    The Mental health Crisis Specialist position will focus on providing specialized clinical services that include the initial consultation/triage, crisis intervention and case management for UO students that present with a broad range of mental health concerns. This position will complete and maintain any clinical documentation resulting from these cases. They will also work closely with Counseling Services Staff, other UO community members, local community mental health providers, and families in managing the mental health needs of UO students.

    Mental Health Intake Specialist
    Two positions available
    The Mental Health Intake Specialists will assist students by providing single-session intervention, triage/intake for referral to other UHS mental health services, identifying and obtaining treatment referrals in the community, and helping them to navigate and understand health insurance for mental health care. These positions will complete and maintain any clinical documentation resulting from these cases. They will also assist in ensuring a smooth transition from crisis intervention to case management and will work closely with Case Managers, Counseling Services Staff, other UO community members, local community mental health providers, and families in managing the mental health needs of UO students.

    These positions report to the Director of Counseling Services.

    These positions require successful completion of a criminal background check and routine screening of Medicaid and Medicare Exclusion Lists. Employee loses eligibility for employment if on the List of Excluded Individuals and Entities (LEIE) and/or System of Award Management (SAM). In addition, employees must follow Compliance with UHS policies regarding tuberculosis screening, measles and mumps (MMR), seasonal flu, hepatitis B, and other immunization requirements.

    Minimum Requirements

  • Master's degree in counseling, couples and family therapy, or social work.
  • Master's degree applicants must be currently licensed or be able to obtain licensure in Oregon prior to the start date.
  • Doctoral-level applicants must be licensable in Oregon. If currently licensed in another state, must be licensed in Oregon within four months of hire. Unlicensed doctoral applicants must have an approved residency contract with the Oregon Board of Psychologists within one month of the start date and must be licensed within two years of the start date.
  • One year of experience with mental health issues relevant to college populations.
  • One year of crisis intervention experience and skills.

    Professional Competencies

  • Experience with and/or commitment to working effectively with individuals from diverse backgrounds, in support of an inclusive and welcoming environment.
  • Skills, knowledge, and commitment to the needs of students of color, students from indigenous communities, LGBTQ+ students, international students, veterans, students from diverse religious affiliations, undocumented students, and first-generation students.
  • Ability to provide culturally- and trauma-informed clinical assessment, crisis intervention, case management, and mental health triage.
  • Strong organization skills.
  • Excellent communication skills (both written and oral) with colleagues and clients.
  • Excellent clinical documentation skills.

    Preferred Qualifications

  • Experience providing crisis assessment and support services for high-risk clients.
  • Experience providing case management/referral services.
  • Bilingual or multilingual counseling skills.
  • Experience working in a multidisciplinary team of health and mental health professionals.
  • Experience working with insurance plans.
  • Current Oregon license (LCSW, LPC, LMFT, PhD, PsyD).

    FLSA Exempt: Yes

    All offers of employment are contingent upon successful completion of a background inquiry.

    University of Oregon students and employees are required to be vaccinated against COVID-19. For additional information see:

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

    To apply, visit


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