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Associate Director, Admissions Operations

Eastern Kentucky University
Kentucky, United States
Salary Not specified
Posted Date
Mar 1, 2023

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Associate Director, Admissions Operations

Eastern Kentucky University

Title: Associate Director, Admissions Operations

Position Type: Fulltime Staff

Search Type: External - minimum 7 days

Department: 30R004 - Student Success, Oper & Innovations

Division: 5R0000 - Student Success,Opportunity&Engage

Position Location: Richmond Campus

Driver Classification: Non-Driver

FLSA: Exempt

Schedule Type: Full Time (40 hrs per week or more)

Hours Per Week: 40

Additional Schedule Details:

Posted Salary Grade: Exempt - 47

Retirement: KTRS

Contact Person: Stephanie Cunagin

Job Summary/Basic Functions

The Associate Director of Admission Operations will serve as team lead and point of contact for the university admissions processing unit in Student Success Operations and Innovations. The Associate Director will work with the Director of CRM Operations & Admissions Processing in setting goals and objectives to ensure efficient and timely admissions processing functions as they related to undergraduate, graduate, online, transfer, and international applications.

Minimum Qualifications

Education: Bachelor's degree in related field required.
Masters in Higher Education or related field is preferred.

Experience: One year experience working with application processing CRM management, higher education or marketing activities is required.

Licensure & Certifications:

Preferred Qualifications:

Previous admissions, higher education or CRM experience.

Job Duties:
  • 40% - Provide strategic oversight of the dynamic admissions application process and support for planning and execution of processing initiatives. Lead the Admissions Processing unit team in daily operations to include application/material review, student record troubleshooting and maintaining excellent data integrity per university policy. Conduct ongoing analysis of processes and increase efficiencies for processing operations. - (Essential)
  • 30% - Evaluate and Innovate team processes for workflow enhancements, utilizing the University's CRM and other systems for reporting and data metrics. Continue ongoing maintenance to support the unit's processing operations to include creation of new, and auditing existing Slate forms, queries, and reports. - (Essential)
  • 15% - Stay informed of higher education trends and new technologies. Establish best practices, deliver trainings, and maintain documentation for processing guidelines and standards. Create and evolve streamlined communications for efficient processing surrounding operations for both internal and external departments. - (Essential)
  • 10% - Serve as the unit's liaison to build relationships with constituents on campus within student success and academic affairs to include Academic Colleges, e-Campus, Information Technology, Registrar, and Undergraduate/Graduate Admissions. - (Essential)
  • 5% - Supports the office functions by completing all other duties and special projects as assigned. - (Marginal)

Sponsorship: Visa sponsorship will be considered on a case-by-case basis, depending upon the needs of the unit, available sponsorship budget, and the qualifications of the candidate.

Funding Source: {GenericListType_funding}

Open Until Filled: Yes

Special Instructions:

AA/EEO Statement

Eastern Kentucky University is an Equal Opportunity/Affirmative Action employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon satisfactory background check.

To apply, please visit:


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