IT APPLICATIONS ANALYST

Description Posting

Ithaca College is seeking an Applications Analyst responsible for developing, implementing, and maintaining applications and systems related to alumni and philanthropic giving and engagement. This role will involve working with external vendors, troubleshooting technical issues, and providing reports on user engagement.  

• Maintain the philanthropy and engagement systems, including trend analysis for technical capacity planning, proactive system assessments for technical performance tuning, and recommendations and implementation of best practices.
  
  
• Provide 3rd-level technical support assistance to the Tier 1 and Tier 2 support staff to diagnose and resolve application issues.
  
  
• Be an active member of cross-functional project teams to plan and deliver solutions that meet our business needs.
  
  

• Open, manage, and resolve application issues with external application vendors.
  
  
• Create and maintain technical documentation for environments, including network diagrams, installation, and configuration procedures, troubleshooting guidelines, and operational procedures.
  
  
• Work with functional analysts to identify and create technical process improvements.
  
  
• Install, configure, and maintain application platforms and systems.
  
  
• Establish and review system, application, and user security controls while enforcing regulatory compliance standards.
  
  

• Familiarity with integrations to 3rd party applications and ability to map and communicate integrations needed and troubleshoot integration issues.
  
  
• Prepare and maintain system documentation.
  
  
• Develop, demonstrate, and promote multicultural awareness and contribute to cultivating an inclusive, diverse, and respectful College community. Demonstrate a commitment to diversity and inclusion as a college priority, communicate to employees an expectation of civil and inclusive behavior when interacting with all staff, faculty, students, and visitors, and promote a flexible, collaborative, and inclusive work and living environment.
  
  

Qualifications

Bachelor’s degree and a minimum of 2 years related experience or the equivalent combination of education and experience; strong organizational, analytical, written, and verbal communication skills and attention to detail; excellent customer service skills and ability to learn software quickly; demonstrated understanding of relational databases and SQL (structured query language); ability to collect and analyze data, handle multiple tasks, and process confidential information is required; previous experience working with Raiser’s NXT strongly preferred.

Work Environment 

Most of the incumbent's work is carried out within an accessible, safe, indoor environment. In-person is preferred, and hybrid and work-from-home options are available. The incumbent will be required to operate a personal computer and associated equipment, such as computer printers and other office equipment used in day-to-day operations.

Ithaca College offers a range of benefits to its employees, including;

Health Insurance: Ithaca College provides employees with health insurance plans, including medical, dental, and vision coverage.

Retirement Benefits: Ithaca College offers a retirement plan through TIAA-CREF, a leading provider of retirement services.

Paid Time off: Employees at Ithaca College are entitled to paid time off, including vacation, sick leave, and personal days.

Professional Development: Ithaca College encourages its employees to pursue professional development opportunities and offers a range of resources to support them, including training and development programs.

Work-Life balance: Ithaca College values work-life balance and offers a range of resources, including flexible work arrangements, to support employees.

Employee Perks: Ithaca College offers a range of employee perks, including discounted tickets to campus events, access to recreational and fitness facilities, and discounts on local products and services.

Working at Ithaca College is a rewarding and fulfilling experience for those passionate about higher education and positively impacting the world.

APPLICATION INSTRUCTIONS:

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Interested applicants must apply online and attach a resume, cover letter, and list of three professional supervisory references. Questions about online applications should be directed to the Office of Human Resources at (607) 274-8000 or humanresources@ithaca.edu.

Visa sponsorship is not provided for this position.

Range: $52,768 - $62,000