Patrols the various parking lots on campus to enforce parking
regulations, usually by operation of UCO's license plate
recognition (LPR) vehicles but may also need to patrol on foot at
times depending on departmental needs. Responsible for overseeing
the evening shift and supervision of all student ambassadors
scheduled. Under the Field Supervisor's direction, completes
various administrative tasks to ensure the field operates
effectively. This position will additionally assist with new
student employee onboarding/training, physical and manual labor
such as moving equipment, event setup, watch, and tear down,
working outside on grounds, and helping with preventative
Department Specific Essential Job Functions:
Must have a valid driver's license and be able to operate a
typical motor vehicle. Must have evening availability. Work
hours for the Evening Lead Ambassador are 3 pm – 9 pm Monday
- Drive campus parking lots and scan license plates using LPR
technology to identify parking infractions and safety
- Push out violation hits (pings) to the student ambassadors on
foot to validate and enforce as needed.
- Continuously communicate with foot officers throughout the
shift, ensuring the taken route is straightforward and easy to
- May alert following officers to observed safety violations or
other infractions that the LPR technology cannot scan for as
- Be willing and ready to pause the drive to help following
officers catch up on hit validation and citation issuance as
- At times may be expected to patrol on foot and validate pings
depending on the department's needs and staffing.
- Monitor and report parking lot occupancy.
- Serves as a backup to Field Supervisor, supporting Field
Supervisor in enforcement, team building, and supervision
- Responsible for running the evening shift, including student
supervision, assignment checks, administrative tasks/reports, and
- Supervises student parking ambassadors encouraging professional
development, professionalism, and accountability during their time
as TPS employees.
- Communicates issues to the Field Supervisor, including any
problems with student personnel, parking lots, money funds, or
- Assists in event parking setup during the shift as directed by
Field Supervisor or Assistant Director.
- Reports suspicious persons or activity to Field Supervisor,
Transportation and Parking Services, and Police Services.
- When requested, responds to vehicle immobilizations/impounds,
and verifies impound information with the TPS office.
- Reports to Field Supervisor any equipment issues or repair
- When requested, assists the Field Supervisor in interviewing
and selecting new Student Parking Ambassador positions.
- Assists in training and the onboarding process for all new
Student Parking Ambassador positions.
- When requested, assists the Field Supervisor in developing and
reviewing operational policies and procedures; implements,
maintains, and ensures compliance with operational policies and
- When requested, assists the TPS management with parking lot
repair and general maintenance activities.
- In collaboration with other professional field staff members,
ensures timely collection of pay lot monies and deliveries to the
- Works special events such as sporting events, graduation
ceremonies, and some holiday events as needed.
- Serves as office backup when needed. Performs other related
duties as assigned and reports to Field Supervisor.
Typically requires general education or
vocational training and relevant experience in chosen field or
equivalent combination of education and experience.
Will this employee supervise others?
- Customer service and cash handling experience preferred.
- Prior supervisory experience preferred.
- Skill in dealing with the public courteously, tactfully, and
- Demonstrates an understanding of various team building and
- Knowledge of computers and technology.
- Ability to work various hours.
- Must be responsible, punctual, flexible, and detail
- Must have a positive attitude and strong work ethic.
Yes, this employee will supervise evening student
Excellent public relations, communications, and organizational
skills. Experience working in a customer service environment.
Computer/Tablet knowledge is essential. Must hold a valid driver's
license and be able to operate a motor vehicle. Must be able to
work outside in various weather conditions. Excellent customer
service skills. Ability to work evening hours. Strong leadership
skills. Positive attitude, discretion, and strong work ethic. Must
be responsible, punctual, flexible, and detail oriented.
Reasonable accommodations (in accordance with ADA requirements) may
be made, upon request, to enable individuals with disabilities to
perform essential functions.