Director of Student Services

Job No: 525016; 2/28/2023

DIRECTOR OF STUDENT SERVICES

California State University, Los Angeles, invites applications for the above Administrator II position.

The University : California State University, Los Angeles (Cal State LA) is one of 23 campuses within the California State University system. The University is the premier comprehensive public university in the heart of Los Angeles. We offer nationally recognized programs and our faculty have a strong commitment to scholarship, research, creative pursuits, and service.

As a federally recognized Hispanic-serving (HSI) and Asian-American, Native American, and Pacific Islander-serving institution (AANAPISI), Cal State LA recognizes the transformative power of education and embraces its duty to identify and serve the needs of all of its students. The University is committed to creating a community in which a diverse population of students, faculty, and staff can thrive.

The Position : Under the supervision of the Dean of the College of Professional and Global Education (PaGE), the Director of Student Services provides leadership and direction for the College's Student Services Department. Responsibilities include management of advising, enrollment services, financial aid, class scheduling, resolving student issues, and related student services for all PaGE programs; the supervision of staff and student assistants; and the implementation of new processes that improve the efficiency and delivery of services. The incumbent will ensure students, faculty, and the general public experience a consistently high quality of service; foster an environment that motivates, empowers, and inspires commitment from employees; identify current and future challenges and propose effective solutions to improve services to prospective and current students; oversee the creation, storing, and privacy of student records; ensure that processes and procedures adhere to CSU, Cal State LA, State, and Federal, and governing accrediting body policies and guidelines; make data-informed decisions on policies and procedures related to student and enrollment services for the College; initiate and develop strong working relationships with campus partners; coordinate operations with Cal State LA and California State University (CSU) administrative units and leaders, represent the Dean and the College at campus and other administrative meetings; and is a member of the College’s senior leadership team. As a university administrator, the Director contributes to the attainment of the mission and goals of the College, the Academic Affairs Division, and the University. The Director will work at the University’s Downtown Los Angeles (DTLA) campus and will serve as one of the on-site managers, providing campus operational continuity and support as needed.

Required Qualifications & Experience : B.A. or B.S. from an accredited four-year college or university; five years of progressively responsible experience as the manager, director, or supervisor of a business unit, preferably within a university, public institution, or non-profit business; familiarity with PeopleSoft; experience supervising staff and student assistants; demonstrated leadership and operational management skills; and ability to coordinate and direct the efforts of staff working as a team. Incumbent must demonstrate an interest or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Desired Qualifications : Demonstrated experience and expertise within higher education and extended university student services areas (e.g., advisement, enrollment, registration, financial aid, and scheduling systems and services); and possess excellent verbal and written interpersonal communication skills. Ability to: work with representatives from public and private entities and handle potentially sensitive situations; independently analyze and determine solutions to problems encountered in complex environments; create, write, communicate, and make exceptions to policies and procedures as well as interpret CSU and Cal State LA policies; and ability to understand problems from a broad, interactive perspective and discern underlying principles to develop strategic solutions.

Compensation : Salary is commensurate with experience and qualifications. Salary range is $4583 - $14,713/monthly. A comprehensive benefits package is provided.

Appointment : The Administrator II appointment will be made under the guidelines for management and supervisory employees of the California State University. All rights and benefits associated with this appointment are governed by the Management Personnel Plan.

This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.



Closing Date : Review of applications will begin on March 14, 2023 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A completed online Cal State LA employment application is required. Resumes will not be accepted in lieu of a completed application.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

To obtain employment information for the impaired call:
TDD Line (323) 343-3670
24-hour Dial-A-Job Line (323) 343-3678

Advertised: Feb 28, 2023 (9:00 AM) Pacific Standard Time
Applications close: