Career-Technical Education (CTE) Success Navigator

Community College of Philadelphia


General Description
Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

The Career-Technical Education ( CTE ) Success Navigator provides a high-quality coaching experience designed to meet the needs of students in the College's career-technical education programs. The CTE Success Navigator will provide a broad range of services throughout the intake and onboarding processes of CTE students. This includes connecting students to resources and services to facilitate their entry into the College and the beginning of their studies as they develop a personalized plan for their path to success.

This is a temporary, grant-funded position. Employment is based on the continuation of grant funding.

Specific Responsibilities
• Proactively assist incoming CTE program-placed students through the admissions process and the first week of class by properly onboarding them; helping them overcome any potential barriers in the student enrollment process.

• Act as a concierge for students by assisting with administrative processes such as registration for first term courses, directing to the appropriate departments for financing needs, and serving as a liaison between students and other College departments.

• Maintain high visibility through dynamic interactions with CTE students by phone, video conferencing, text, live chat, and email on a regular and consistent basis.

• Check in with students through their decision-making process by engaging in a consultative dialogue to explore and uncover student needs and concerns; presenting information in a professional, articulate, and confident manner, and effectively communicating the value proposition of their CTE program.

• Provide general information about financial aid and scholarship requirements and processes, as well as other options for financing their education.

• Facilitate and organize virtual prospective student-facing events such as webinars and new student success events for CTE students.

• Accurately document, maintain, and track all CTE student interaction, information, and progression through student enrollment processes and document outcomes.

• Maintain outreach, engagement and service that is inclusive and that encourages, supports, and celebrates the diversity of the College community.

• Deliver quality customer service to both internal and external constituents in a profession, helpful and courteous manner.

• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds.

• Other duties as assigned.

Minimum Qualifications
• Bachelor's degree or higher. Any and all degree(s) must be from a recognized institution of higher learning.

• At least one (1) year of related work experience within higher education, high schools, or CTE (Career Technical Education) programs required.

• Strong organizational and time management skills with exceptional attention to detail required.

• Experience successfully working independently as well as part of a team with a collaborative approach to problem solving required.

• Ability to work in a fast-pace, collaborative environment required.

• Demonstrated ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds by effectively using cross-cultural skills and abilities required.

• Demonstrated professionalism and ability to provide excellent customer service required.

• Ability to conduct webinars, presentations, live chat, tele-conferencing and email/text/phone campaigns is required.

• Outstanding written, verbal, and interpersonal communication skills required.

• Awareness of FERPA and ethical principles in working with student required.

• Proficiency using MS Word and Excel required.

• Must be available to work nights and weekends based on business needs and to service working adults.

• Must be available to travel between campuses and for events, as needed.

Preferred Qualifications
• Experience working in a higher education setting with undergraduates in a recruitment/outreach, admissions, financial aid, and/or student success related capacity preferred.

• Demonstrated ability to assess student populations in order to develop effective intervention strategies preferred.

• Proficiency using an enterprise-wide system (i.e. Ellucian Banner) and CRM preferred.

Work Location
Main Campus

Benefits
"Success Starts Here" is our message to the Philadelphia community - and at Community College of Philadelphia, we recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.

Our benefits include:

• 100% College-paid medical, dental and prescription drug for employees and all of their eligible family members
• College-paid life and disability insurance
• College closes for Winter Break the week between Christmas and New Years and for a week in March for Spring Break
• College operates on a 4-day work week during the summer months (off on Fridays)
• Most employees work from home one day each week
• Tuition remission (for classes at the College)
• Forgivable tuition loan (for classes at any accredited academic institution)
• 403(b) retirement plan with 10% College contribution
• Health care and dependent care flexible spending accounts
• Paid vacation plus holiday and personal time off

Community College of Philadelphia is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Special Instructions to Applicants
THIS POSITION IS ELIGIBLE FOR PARTIAL REMOTE WORK


Interested persons should complete an online application.

• Cover letter of interest and CV/resume REQUIRED .
• Name and contact information for three (3) references REQUIRED .
• Employment offers are contingent upon successful completion of background checks in accordance with the Pennsylvania Child Protective Services Law.
• Must be legally eligible to work in the U.S. Community College of Philadelphia is an affirmative action, equal opportunity and equal access employer.

Salary Grade or Rank
1

Salary Range
$41,208 - $54,601

Job Posting Open Date
10/26/2022

Type of Position
Administrator - Temp

Employment Status
Full-Time
Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• References

PI206603094