Assistant/Associate Director of Residential Communities for Assignments & Operations

The Assistant/ Associate Director of Residential Communities is one of three management staff in the Office of Residential Communities. Responsibilities include coordinating the opening and closing of residence halls, as well as managing all residential assignments, compile departmental reports addressing residence hall usage, occupancy, and demographic data; supervise either an Area Coordinator/ Graduate Resident Director ( depending on staffing needs and levels), coordinate fire safety inspections of residence halls.

Responsibilities:

• Assignments & Operations
  • Responsible for the room selection process for all students.
  • Collaborate with the Center for Academic Success on housing students with accommodations.
  • Oversee operations related to opening and closing the residential facilities.
  • Collaborate with Environmental Health and Safety regarding fire safety protocols including drills and inspections along with supporting EHS educational initiatives.
  • Responsible for creating, publicizing and monitoring the shuttle schedule that falls around University closures.
  • Develop Summer housing in coordination with Physical Plant and Summer Programs Director.
• Administrative
  • Manages software upgrades, as well as recommends the use of new or existing internal and/or external hardware and software systems
  • Provides training and guidance on use of computer operating systems and software programs.
  • Manage The Housing Director software and liaison with responsible parties
  • Create reports for institutional knowledge from The Housing Director software to be distributed to various campus partners.
• Staff
  • Trains, supervises, mentors, and evaluates area coordinator position (1-2) and/ or Graduate Resident Directors.
  • Indirectly oversee RA staff under their staff purview
  • Assist in the development, implementation, and evaluation of staff training.
• Assessment
  • Develops, implements, and maintains assessment plans and practices for the department to support high occupancy levels and student retention.
  • Administer residential communities assessment instruments.
  • Uses reporting metrics from The Housing Director software
  • Consistently benchmark best practices against peer-institutions and develop initiatives in support of housing occupancy.
• Additional Duties
  • Serve in the Incident Commander on-call rotation in support of the first level on-call rotation and the overall campus community.
  • Participate in weekly Residential Communities staff meetings, trainings, and in-service programs.
  • Support University events such as open houses, accepted student day, orientation, commencement, and hot dog day
  • Participate in and chairs various departmental committees.
  • Participate in Student Experience meetings, functions, and Staff Development initiatives.
  • Establishes, cultivates, and maintains effective working relationships with internal and external constituents.
  • Provides quality customer service to students, parents, faculty and staff by clarifying policy, addressing residential life concerns and answering inquiries in a timely fashion.
  • Serves as a Campus Security Authority regarding Clery Act reporting.
  • Maintains privacy and confidentiality of records in accordance with established University policy as well as applicable federal regulations appropriate to higher education.
  • Serve as a university conduct officer as needed by the Office of Student Conduct Administration.

Requirements:

• Formal Education: Bachelor's required, Master's preferred.
• Experience: Significant experience in facilities management, housing assignment process and residence life.
• Additional Knowledge/Skills: Proficient in Microsoft suite, housing software system. Excellent customer service and organizational skills. Ability to multi-task.

Alfred University actively subscribes to a policy of equal employment opportunity, and will not discriminate against any employee, student or applicant because of race, age, sex, color, sexual orientation, gender identification or expression, physical or mental disability, religion, ancestry or national origin, marital status, genetic information, military or veteran status, domestic violence victim status, criminal conviction status, political affiliation or any other characteristic protected by applicable law. Protected veterans, minorities and women are encouraged to apply.