Technology Support Specialist II

Technology Support Specialist II

Salary: See Position Description
Closing Date:
Job Type: Full-time
Location: Kentfield - In Person, CA

Description
PRIORITY SCREENING DATE: April 21, 2023

Open Until Filled
Anticipated Start Date: June 2023

All application materials must be received by the Priority Screening Date in order to be considered during the initial screening. Applications received after this date may be considered thereafter at the discretion of the College until the position is filled. This position performs its duties on the Kentfield and Indian Valley (Novato) campuses, so if not already residing within the Bay Area, the successful candidate must be willing to relocate.

Applicants should be prepared that, if selected to interview for a position at the College, interviews may be held in person or remotely, depending on the District's needs.

Diversity Statement:
College of Marin strives to embrace diversity in all forms: it strives to be an Inclusive community that fosters an open, enlightened and productive environment and demonstrates sensitivity to and respect for a diverse population.

COM serves a county population of approximately 250,000 residents. Based on 2021-2022 academic year credit enrollment data, the diversity of students at the college includes greater representation than the county with regards to enrollment by Hispanic/Latino (31% of enrollment), Asian (8%), Black/African American (3%), and Multi-racial (6%) students.

College of Marin does not discriminate in employment on the basis of, or perception of, race, ethnic group identification, ancestry, color, religion, age, sex, national origin, sexual orientation, physical disability, mental disability, gender, gender identity, gender expression, marital status, medical condition, pregnancy, genetic information, family and medical care leave, military or veteran status, or prior record of arrest or conviction, and is subject to Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as amended, Civil Rights Act of 1991, Americans with Disabilities Act of 1990, and Section 504 of the Rehabilitation Act of 1973. In accordance with Executive order 11246 (as amended), the College of Marin is an Equal Opportunity Employer.

POSITION OVERVIEW
The Technology Support Specialist II is the second step, in the series of the Technology Support Specialist I/II. This position reports to the Chief Information Officer/Director of Information Technology and/or a designated supervisor. This position performs a variety of Tier I and Tier II technology duties. Supports System and Network Administrators with network and server infrastructure operations. Supports Tier I with end-user computing devices, desktop support servers, centralized application management, and other trending technologies, on-site or remotely.

Essential Functions

• Supports level I technicians and/or leads in various technology project planning, analysis, design, implementation, and maintenance; supports students, faculty, and staff technology needs.
• Operates Mac OSX platform, Microsoft domain security groups, AD, GPOs, DHCP, DNS, network resources, and other trending technologies; performs advanced user and device account operations.
• Operates basic network services such as, LAN switching, phones, voicemail, wireless, Unified Communications.
• Understands Microsoft Azure cloud, VLANs, principles of switching and routing.
• Supports Tier I technicians with troubleshooting problems, researching solution alternatives, and suggesting a course of action. Focuses on closing tickets to the satisfaction of the customer in a timely manner.
• Supports and performs Tier I technician activities such as imaging, helpdesk, and addressing customer complaints.
• Supports and performs basic server operation.
• Monitors the entire infrastructure.
• Follows the lead of Systems Administrator in troubleshooting to improve/refine skills.
• Plays key roles in new technology deployment processes; performs informal training of student workers, faculty, and staff.

Other Functions:

• The above examples of the Essential Duties are interpreted as being descriptive and not restrictive in nature.
• Performs other related duties as assigned.

Requirements & Desirables
REQUIREMENTS

1. An Associate's Degree in Computer Information Systems or a related field AND one (1) year of experience working with endpoint device management and/or Windows servers; or
2. Any combination of three (3) IT Intermediate level professional certifications from CompTIA, Microsoft, Cisco, ITIL, Amazon or Azure Clouds; and
3. Demonstrated sensitivity to and an understanding of the diverse academic, socioeconomic, cultural and ethnic backgrounds, disabilities and learning styles of community college students and staff.

DESIRABLE QUALIFICATIONS

• A Bachelor's degree in Computer Information Systems or a related field and two (2) years' experience working with endpoint device management and/or audio-visual equipment; or
• Any combination of two (2) intermediate certifications from CompTIA, Microsoft, Cisco, ITIL, InCommon, or Extron Amazon or Azure Clouds AND two (2) years of experience with desktop computer management and/or AV equipment.

CERTIFICATES & LICENSES

• Current California Driver's License
• CompTIA Network+
• CompTIA Server+
• CompTIA Security+
• Microsoft MCSA
• Cisco CCNA
• ITIL Intermediate

KNOWLEDGE, SKILLS & ABILITIES (Desirable Attributes & Skills):
KNOWLEDGE OF:

• Current Microsoft server and desktop OSs, Windows server 2012R2, AD, Exchange, SCCM, backup, datacenter operations, network switching, network monitoring, threat monitoring, security incident management, server-based desktop management, instructional application support
• Microsoft domain, network image deployment methods, instructional equipment, proper documentation, and safety requirements
• Internet sources to develop, extrapolate, and apply solutions to current problems

SKILLS:

• Are required to perform multiple technical tasks with continual needs to upgrade skills due to changing job conditions. Specific skills required to satisfactorily perform the functions of the job include: adhering to safety practices, multitasking, server-based remote control of all computing devices; network troubleshooting and documentation; problem-solving, prioritization, attention to detail, excellent communication, and commitment to problem resolution.

ABILITY TO:

• Prioritize and plan tasks effectively and efficiently
• Use Internet knowledgebase sources to develop, extrapolate, and apply solutions to current problems
• Show willingness to share knowledge with team members, superiors, and users.
• Think logically and creatively
• Demonstrate independent interest in technology
• Exhibit professionalism and courtesy while working with others
• Practice inclusive communication; follows through with customers
• Must demonstrate sensitivity, knowledge, and understanding of the diverse academic, socioeconomic, gender, cultural, disability, and ethnic backgrounds of the individuals we serve and sensitivity to and knowledge and understanding of groups historically underrepresented, and groups who may have experienced discrimination.

CONDITIONS OF EMPLOYMENT
Prior to employment, the selected candidate will be required to complete the following:

1. In accordance with Federal Law all employees must provide proof of eligibility to work in the United States.
2. Criminal Justice/Fingerprint Clearance.
3. DISASTER SERVICE WORKERS: All Marin Community College District (MCCD) employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the MCCD requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. For more information, please see the MCCD Emergency Operations Plan.
4. Candidates applying for positions with the Marin Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

REQUIRED APPLICATION MATERIALS
The following documents must be attached to your application in order to render it complete. Use the Attachment Type indicated in parentheses when making your attachments.

Cover Letter describing your interest in the position, including how you meet the minimum and preferred requirements and are qualified to perform the essential functions as listed in this job posting. (cover letter)

Resume (resume)

Transcript conferring Associate's degree or (3) IT professional certifications you have completed and are using as the basis for your application as described in Requirements #1 & #2 above. (other)

STATEMENT: Please provide a response to the following prompt (one page maximum): College of Marin's commitment to educational excellence is rooted in providing equitable opportunities and fostering success for all members of our diverse community. Practices and outcomes related to diversity and inclusion are vital measures of institutional excellence. How have you approached understanding the point of view of colleagues from diverse backgrounds?

Supplemental & Salary Information
WORKING ENVIRONMENT
New or additional equipment brought about by new technology shall be incorporated consistent with the level of responsibility and complexity of this job. The job is performed under minimal temperature variations, some hazardous conditions. working with interruptions.

Physical Demands:
The usual and customary methods of performing the job's functions requires the following physical demands: heavy lifting (up to 50 lbs. unassisted), carrying, pushing and/or pulling; some climbing and balancing; stooping, kneeling, crouching and/or crawling; reaching, handling. Generally, the job requires 55% sitting, 35% walking and 10% standing:

• Dexterity of hands and fingers to operate a computer keyboard
• Hearing and speaking to exchange information in person and on the telephone
• Sitting and/or standing for extended periods of time
• Seeing to read a variety of materials
• Reaching overhead, above the shoulders and horizontally

WORK SCHEDULE
Campus: Kentfield Campus & Indian Valley Campus (Novato)
Full-time Equivalent: 1.0 - Full-time
Months per Year: 12
Work Days/Hours:
Monday - Friday
7.5 Hours per Day
37.5 Hours per Week
*Some weekend and evening hours may be required.

CLASSIFICATION & RETIREMENT PLAN
Employees in classifications represented by the California School Employees' Association (CSEA) Chapter 196 and are required to comply fully with the CSEA/Marin Community College District (MCCD) Collective Bargaining Agreement. General information regarding rights and responsibilities under the Agreement can be found in the Collective Bargaining Agreements section of our Human Resources site. CSEA employees are also members of the California Public Employees Retirement System (CalPERS), to which the member contributes up to 8% of their reportable compensation on a monthly basis.

SALARY INFORMATION
FLSA Status: Non-exempt
Salary Grade: CSEA 131
Starting Salary Range: $43.51 - $47.95 per hour (Step 1 to 3). Normal entering step is Step 1.
Please refer to the CSEA Salary Schedule on our Human Resources web site for detailed information.

SELECTION PROCESS
Applications must include the documents listed in the Required Documents section to be rendered complete; incomplete applications will not be accepted. Screening will begin after the priority screening date. Applicants selected to interview will be contacted to schedule an interview appointment with the screening committee; however, applicants will be notified of their status, either way, following the screening. Regrettably, College of Marin is not able to offer reimbursement for travel to interviews at this time.

THE BENEFITS OF EMPLOYMENT WITH COLLEGE OF MARIN

CSEA, Full-time Employees:
Health Insurance - The District contributes up to $2,050 per month toward employees' healthcare premium. Up to 6 options for healthcare insurance by Kaiser or Blue Shield Dental and Vision Insurance - Delta Dental and VSP vision plans for employee and dependents, with no cost to employees
Vacation Leave - 90 hours of accrual annually, with additional accrual after 3, 10, and 14 years of service
Paid Holidays - 17 paid holidays annually, which includes a paid winter holiday break at the end of December.

Sick Leave - 7.5 hours per month, 90 hours per year

Retirement through CalPERS - the District contributes 25.37% (of employee's salary) towards CalPERS pension. Vested after 5 years.

Life Insurance - $50,000, with the option to purchase additional voluntary life insurance for the Lesser of 5x base annual salary or $500,000

Additional Retirement Savings Plans - Employees are also eligible to participate in a voluntary, tax-advantaged 403(b) or 457(b) retirement savings plan.
Short-Term Disability & Long-Term Disability (employee paid), Flexible Spending Accounts (FSA's), Optional indemnity plans, pet insurance, Employee Assistance Program (EAP)

Additional Benefits (at no cost to employee):

• 24/7 Helpline through the Employee Assistance Program (All members)
• 24/7 Physician Access through MD Live (Blue Shield members).
• Expert Medical Opinions through Teladoc (All members).
• Generic Medications through Costco (Blue Shield members).
• Enhanced Cancer Benefit through Contigo Health (Blue Shield members).
• Hip, Knee, and Spine Surgical Benefit through Carrum Health (Blue Shield members).
• Personal Health Coaching through Vida Health (Blue Shield members).
• Physical Therapy for Back and Joint Pain (Blue Shield members).
• Discounts for Gym memberships, Hearing Aids and LASIK Eye Surgery (Blue Shield members).
• ClassPass Kaiser Permanente has teamed up with fitness industry leader ClassPass to make it easier for employees to exercise from the comfort of their homes. (Kaiser members)

To apply: https://www.schooljobs.com/careers/collegeofmarin/jobs/3935537/technology-support-specialist-ii?pagetype=promotionalJobs
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