Client Technologies Technician II

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Advance Equity
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education’s “Great Colleges to Work For” is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College was recognized in five areas: Confidence in Senior Leadership; Diversity; Facilities, Workspace & Security; Job Satisfaction; and Work/Life Balance .

Campus Marketing Statement

Lone Star College-Montgomery

Lone Star College offers high-quality, low-cost academic transfer and career training education to 93,000+ students each semester. LSC has been named a 2021 Great Colleges to Work For® institution by the Chronicle of Higher Education and ranked 35th in Texas in the Forbes ‘America’s Best Employers By State’ list.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College–Montgomery, the premiere student-centered educational institution in Montgomery County, serves The Woodlands and Conroe communities. LSC–Montgomery provides a relaxing and conducive learning atmosphere while offering leisure learning opportunities, individual classes, and unique programs such as radiologic technology, physical therapy, and biotechnology.

Location address is 3200 College Park Drive, Conroe, TX 77384.

Job Description



PURPOSE AND SCOPE:

The Client Technologies Tech II will be responsible for supporting and maintaining PC, peripherals, in-house audio-visual equipment, and non-print media assets as required. This will include operating, maintaining, distributing, installing, configuring, repairing, and upgrading various PC, audiovisual, and media products while ensuring their optimal performance. Will support services for specialized computing and/or multiple technologies and perform complex and diverse computer and/or AV support activities. The Client Technologies Tech II will work directly with faculty and staff to define PC Desktop and/or AV requirements. This position is a member of a 24/7/365 global department.

ESSENTIAL JOB FUNCTIONS:

1. Provide desktop and AV Support to all Faculty, Staff, and students; Assist with the planning, setup, and monitoring of Campus/AV events including calendar & AV appointments
2. Support and maintain technology including PC, peripherals, in-house audio-visual equipment, and non-print media assets as required; Operate, maintain, distribute, install, configure, repair, and upgrade various PC, audiovisual, and media products while ensuring their optimal performance
3. Troubleshoot highly complex technical problems and perform analyses to determine root cause of problems; Perform software troubleshooting on customers’ computers as related to hardware or software issues
4. Monitor the ticket queue to ensure that service level agreements are being met and customers are being taken care of in a timely manner
5. Create or update software package that are required on the base configuration of LSC computers; Work with project teams in the design, creation, and/or in testing of new products, services, and procedures
6. Assist customers through consultation, diagnosis, and implementation of solutions that are reasonably within resources and that will leverage existing technologies at the College
7. Install and remediate AV equipment including but not limited to classroom setups, podium assembly, cable termination, projectors, screens, control equipment, etc. with the usage of both hand and power tools
8. Perform periodic checks of computer labs and classrooms to make sure that all PC and AV equipment is functioning properly
9. Provide end-user training and assistance and collaborate with other teams and departments to find solutions to end-user’s goals and technical needs
10. Work with OTS team members to improve user experience
11. Deploy lab environment computers and maintain software development and hardware changes to fit class needs
12. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Possesses specialized knowledge of PC Desktop and/or AV systems, processes, or software as required
• Highly detailed understanding of Windows and Mac operating systems
• Demonstrated background of strong customer service orientation
• Highly skilled at explaining technical subjects to non- technical as well as technical customers
• Has deeper knowledge of the specific area or areas of IT in which they specialize
• Maintains an awareness of state of the art concepts, practices and technologies and applies this awareness to his/her work
• Understands the purpose and operations of other teams within IT
• Ability to extrapolate existing information/practices to solve problems; May help team members and/or customers clarify somewhat complex problems or situations
• Ability to identify and resolve issues (e.g., technical, disagreements, business concerns) within a group
• Ability to translate technical information into specifications or action plans; May probe with customers to discover unexpressed information
• Ability to, with or without formal authority, persuades and influences others
• Ability to negotiate needed actions, using established precedents
• Ability to informally coach others (e.g., students, new hires, other team members or customers)
• Ability to recommend new procedures affecting several teams
• Demonstrated ability to prioritize tasks to be completed in the short-term
• Ability to identify complex, multi-faceted problems and takes immediate action to address them
• Knows and follows standard operating procedures

PHYSICAL ABILITIES:

The work requires some physical exertion, such as long periods of standing; walking over rough, uneven or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching or similar activities; or recurring lifting of moderately heavy items. The work may require specific, but common, physical characteristics and abilities, such as above average agility and dexterity.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in Microsoft Windows or Mac environments, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed both indoors in a climate-controlled office environment and outside in non-climate controlled areas

REQUIRED QUALIFICATIONS:

• High school diploma or GED and at least 3 years of related work experience, or an equivalent combination of education and experience
• One additional year of work experience may be substituted for each required certification
• CompTIA A+ Certification or industry recognized equivalent

PREFERRED QUALIFICATIONS:

• Associate degree
• 3 years of related work experience
• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Professional (MCP)
• ITIL Foundations or industry recognized equivalent
• HP Self Maintainer
• LSC Leap
• InfoComm/AVIXA Certified Technology Specialist – General
• InfoComm/AVIXA Certified Technology Specialist – Design
• InfoComm/AVIXA Certified Technology Specialist – Installation
• AV Certification
• Apple Certified Associate
• Certification on PC and Mac printers

Salary

Hiring salary range is $42,861 - $49,290

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Special Instructions

Go to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify .

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.