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Media Support Specialist

Wentworth Institute of Technology
Massachusetts, United States
Salary Not Specified
Posted Date
Feb 28, 2023

Position Details

Classification Information

Classification Title

Media & Tech. Support Specialist

Position Information

Position Title

Media Support Specialist

Position Number



Division of Technology Services

Job Description Summary

Wentworth Institute of Technology seeks applications for the position of Media Support Specialist.

Reporting to the Director of Technical Services, the Media Support Specialist provides faculty, staff, and students with the support necessary to use instructional technologies to enhance teaching and student learning.

The position will play an important role in classroom assistance, live event setup, and general assistance on campus with conferencing and lecture capture technologies during the days, evenings and weekends. Additionally, the position will contribute to the Technology Services team’s collaborative efforts to support faculty, staff, and students on the application of technology to teaching and learning activities. Provides superior customer service in person, via telephone or email to all members of the Wentworth community. This position mentors, coaches and provides direction to student staff to help them develop skills in each of the essential functions. This position will require some flexibility of schedule as some nights or weekend work may be needed from time to time.

Inclusive Excellence at Wentworth:
Wentworth Institute of Technology is committed to diversity, equity, and inclusion in all University programs and activities. The University does not discriminate based on race, color, national origin, sex, sexual orientation, religion, disability, age, genetic information, gender identity, veteran status or any other category protected by law. All qualified applicants will receive consideration.

To find out more about the Wentworth’s commitment to Diversity, Equity and Inclusion, please visit the website

All applicants have the right to accessibility support and accommodations. To request accessibility support or accommodations, contact the Executive Director of Equity and Compliance, Catlin Wells, at

How to Apply :
Interested applicants should apply at . Please submit required documents.

Minimum Education Required

High school diploma or GED

Preferred Education

Bachelor's degree

Minimum Work Experience Required

1-3 Years

Preferred Work Experience

3-5 Years

Minimum Knowledge Required

Working knowledge of concepts, practices and procedures and ability to use in varied situations.

Preferred Knowledge

Comprehensive knowledge of theories, concepts and practices and ability to use in complex, difficult and/or unprecedented situations.

Advertised Minimum Qualifications
  • AV system installation and configuration
  • Familiarity with basic audio, video, and lighting terminology and equipment usage
  • Ability to troubleshoot signal flow in an AV system
  • Knowledge of classroom AV automation and control systems
  • Experience with Video conference platforms such as Zoom, Microsoft Teams, and live events
  • Video production, recording and editing using Adobe Creative Cloud suite or Final Cut Pro
Advertised Preferred Qualifications
  • Utilize incident tracking solutions to track progress on projects and events
  • Effective interpersonal and written/verbal communication skills
  • Successful experience providing customer service in a fast-paced environment
  • Proven ability to collaborate with a team, and manage multiple simultaneous work assignments
  • Ability to work with minimal supervision and manage own time appropriately
Salary Range

Posting Detail Information

Posting Number


Job Category

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you capable of working a flexible schedule, including nights or weekends as needed?

    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

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