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Director of Retail Dining Operations

Northeastern University
Massachusetts, United States
Salary Not specified
Posted Date
Feb 27, 2023

View more

Position Type
Administrative, Business & Administrative Affairs, Financial Affairs
Employment Level
Employment Type
Full Time

Director of Retail Dining Operations

About the Opportunity


The Director of Retail will have leadership and day-to-day management of all retail dining units and restaurant vendors at the Northeastern campus in Boston. Oversight includes the planning and budget administration, set operational policies, steward resources in delivering high quality, customer/student centric outcomes. Reporting to the Sr. Director of Campus Dining, this role will lead the retail dining portfolio in innovation and outstanding service. Key tenets of this leader's focus include the selection and vetting of restaurant vendors, building dining programs that create an inclusive campus environment for students, staff, administrators, faculty and guests while promoting excellence with each experience. The selected leader will have a growth mindset who is passionate about hospitality and driven by the mission and values of Northeastern.

The Director of Retail delivers high integrity in stewarding an annual operating budget in excess of $10 M and through the selected vendors, creates a staff experience that reflects the Finance Division's values and principles. This leader is ultimately accountable for the delivery of a broad scope of business operations.

  • BA/BS required with 4-5 years experience managing multiple retail restaurants/units, forecasting business models, monitoring third-party performance, and communicating with stakeholders at various levels of an organization; or a combination of education and experience that is commensurate.
  • Financial acumen with an ability to manage key performance indicators. Holds vendors accountable for delivering program outcomes
  • Key relationship builder with strong communication skills and experience building collaboration with students, staff, faculty and administrators
  • Demonstrated experience in managing facility renovations/refreshes
  • Data driven with a keen eye on emerging dining trends
  • Adept at leading work teams with emphasis on diversity, equity, and inclusion
  • Excellent negotiation skills related to developing shared vision, student engagement, and contract management

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit


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