Senior Testing Technician

Job Vacancy Announcement

Position Information

Position Title

Senior Testing Technician

Position Type

Staff

Department

Testing Center

FLSA

Non-Exempt

Union/Non Union

Union

Full Time or Part Time

Part Time

Grade

7

Salary Range

Hiring Salary Range

$19.20-$21.12/Hourly

Fixed Term/Tenure Track (Faculty Only)

Fixed Term

Regular or Temporary

Regular

Job Description Summary

Responsible for performing testing activities at the University Town Center and Laurel College Center administering tests to students utilizing the college’s testing facilities.

Minimum Qualifications

Must be able to work Mon.-Thurs. 11:00am to 3:30 pm at University Town Center (in Hyattsville)
Thursdays from 3:30-8:00pm at the Laurel College Center.

EDUCATION AND EXPERIENCE

• High school diploma or State/Local education or certification that is equivalent.
• Two years full-time or part-time equivalent related experience in a customer relations capacity.
• Windows proficiency and data entry experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Customer service skills; ability to work under pressure
• Ability to maintain accurate records and files
• Data entry and/or keyboarding skills
• Knowledge of Windows software
• Maturity in judgment.
• Demonstrated customer relations skills in face-to-face, high volume/pressure conditions

Criteria

CRITERIA : The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. A Resume/CV and cover letter are required with the application. Please ensure that your documents address the criteria listed below for this position


ESSENTIAL DUTIES

• Provides testing support to students and faculty utilizing the college’s testing facilities.
• Obtains and maintains proctor certifications as directed
• Adheres to proctor rules and requirements as detailed by certifying agencies and companies.
• Administers placement and other exams, as directed.
• Communicates with faculty and students regarding policies and procedures.
• Communicates testing instructions in a friendly, courteous, and clear manner.
• Requests and inspects valid identification of students wishing to use the testing center.
• Utilizes internet and local network software to prepare and print test scores.
• Utilizes Internet and local network to administer instructional on-line tests.
• Assists in maintaining appropriate assessment atmosphere.
• Evaluates student needs and requirements by reviewing test history.
• Assists students with keyboarding techniques required for testing via computer.
• Maintains student records.
• Maintains filing of student exams.
• Assists with preparation of testing materials.
• Maintains test security.
• Accepts telephone inquiries and contact with general public.
• Maintains cordial and cooperative working relationship with college community.
• Performs other duties as assigned

Job Requirements

PHYSICAL REQUIREMENTS
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to a, personal computer, calculator, copier, and fax machine. This position requires significant (up to 90%+ total) stooping, kneeling, crouching, reaching, standing, and walking.
OTHER REQUIREMENTS

• Ability to communicate effectively in spoken and written standard English.
• As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
• A background investigation will be conducted prior to the offer of employment. A signed authorization for the release of personal information will be required if selected for an interview.

Is Background Check Required?

Yes

Is the incumbent responsible for working with minor children or directly engaging with minor children on campus?

No

Posting Detail Information

Posting Number

PGCC196611/12

Open Date

07/24/2023

Close Date

08/18/2023

Open Until Filled

No

Background Check Statement

Prince George’s Community College is committed to providing a safe campus community. PGCC conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, education verification, and when appropriate, a financial (credit) report or driving history check.

Special Instructions to Applicants

Effective August 8, 2022, Prince George’s Community College’s current vaccine mandate will expire for students, faculty, and staff. Select exceptions may apply. Face coverings will be voluntary campus-wide, including in classrooms and instructional spaces. Although the College will no longer require new employees and students to be vaccinated as a condition of employment or instruction based on current public health conditions, COVID -19 vaccines and boosters are strongly recommended.

Application Status ; you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation
Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Which of the following best describes your level of completed education? (Education details must be included in your application.)
   • Master's Degree or above from an accredited college/university
   • Bachelor's Degree from an accredited college/university
   • Associate's Degree from an accredited college/university
   • One to two years of college credit (30 credit hours is equivalent to one year)
   • Less than 30 credits from an accredited college/university
   • High School Diploma or GED
   • None of the above
2. * Do you have two years full-time or part-time equivalent related experience in a customer relations capacity?
   • Yes
   • No
3. * Please be advised that as required by the 1986 Immigration Act, candidates must be prepared to present acceptable documentation showing identity and that you are a U.S. Citizen or an alien who is authorized to work. It is the college's policy that PGCC does not provide sponsorship for prospective employees. Will you require sponsorship to work in the United States?
   • Yes
   • No
4. * How did you hear about this employment opportunity?
   • HERC
   • HigherEd Jobs
   • Hispanic Outlook
   • Indeed
   • Personal Referral
   • PGCC Website
   • Social Media (LinkedIn, Twitter, Facebook)
   • The Chronicle of Higher Ed
   • The Washington Post
   • Other: Please indicate below
   • Educause
5. How did you hear about this employment opportunity? If you selected 'Other' please indicate source:
   
   (Open Ended Question)
   
   

Applicant Documents
Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Transcripts
2. Letter of Recommendation 1