Customer Service Specialist

Description

Number of Vacancies: 1

Area of Consideration: Open to the public

Position Status: full-time, regular

Pay Plan, Series & Grade: 301/0095/14

Salary Range: $19.12-$21.35

Closing Date: Open until filled

Location: Van Ness Campus, Washington, DC

Brief Description of Duties
Incumbent serves as initial office contact for students, faculty, staff, etc. within the welcome area of the Enrollment Management Unit. Answers routine questions and provides information both orally and in writing (e-mail); provides support and direction to all in need of service within Enrollment Management. The principal emphasis is on providing customer service, inputting accurate data in on-line system, and performing clerical duties. This position reports to the office manager for Enrollment Management.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide courteous and professional assistance to individuals either in person or on the phone.
• Use knowledge and judgment to refer enquirers to other staff as appropriate or to assist as far as practicable when the relevant staff is not available.
• Answer and route incoming telephone calls, take and deliver messages in a timely fashion.
• Enter student data, forms and documents received from any source into student information system and/or other system(s)/software as needed.
• Assist with administrative tasks such as filing, ordering office supplies, maintaining fax machine, copier, etc.
• Assist staff as requested with projects.
• Attend training sessions, both on- and off-campus.
• Submit reports on various office activities/completed tasks.
  

OTHER DUTIES:

• Other duties and special projects as assigned by the Office Manager in supporting the overall enrollment goals and the mission and vision of the University.

Required Qualifications

• Five⁺ years’ experience in a Customer service oriented role or college / university setting
• Experience with MS Word and Excel, and any email program.
• A 'team player', as well as ability to work independently.
• The ability to communicate effectively and interact well with people of all ages and diverse backgrounds.
• Ability to prioritize and multi-task in a fast-paced work environment;
• High School diploma required, BA/BS preferred;

Information to Applicant

Collective Bargaining Unit (Union): This position is in the collective bargaining unit represented by AFSCME local 2087 and you may be required to pay an agency service fee through direct payroll deduction.

Employment Benefits
Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the University of the District of Columbia' s retirement plan (TIAA-CREF).

Equal Opportunity Employer: All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity ore expression, family responsibilities, matriculation, genetic information, disability or political affiliation.

Notice of Non-Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the University of the District of Columbia does not discriminate on the basis of actual or perceived: race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, disability. Sexual harassment is a form of sex discrimination which is also prohibited by the Act. In addition, harassment based on any of the above protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.

Veterans Preference: Applicants claiming veteran's preference must submit official proof at the time of application.

Residency Preference: The Residency Preference Amendment Act of 1988, D.C. Law 7-203, created a system in which provides that any applicant for employment in the Career or Educational Services who is a bona fide resident of the District of Columbia may claim a residency reference at the time of application. An applicant selected for an appointment based on District residency will be required to submit no less than eight (8) proofs of bona fide District residency. Bona fide District residency must be maintained from the date of appointment to the position for seven (7) consecutive years. Failure to maintain bona fide District residency for the (7) year period will result in forfeiture of employment.

Drug-Free Workplace: Pursuant to the requirements of the Drug-Free Workplace Act of 1988, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of any criminal drug statute occurring in the workplace.

Background Investigation: Employment with the University of the District of Columbia is contingent upon a satisfactory background investigation. The determination of a 'satisfactory background investigation' is made at the sole discretion of the University of the District of Columbia. The University may refuse to hire a finalist, rescind an offer of employment to a finalist or review and may terminate the employment of a current employee based on the results of a background investigation.

Disposition of Resume: Resumes received outside the area of consideration and/or after the closing date will not be given consideration. You must resubmit your resume to receive consideration for any subsequent advertised position vacancies. For the purpose of employment, resumes are not considered job applications. Therefore, if selected for employment a UDC application will be required.

Job Offers: Official Job Offers are made by the University of the District of Columbia, Office of Human Resources Only.

Contact Information: All inquiries related to employment and job applications should be directed to UDC Office of Human Resources at (202) 274-5020.

The University of the District of Columbia is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. For a full version of the University’s EO Policy Statement, please visit: http://www.udc.edu/equal opportunity/ .