Dean of Enrollment Management

Description/Job Summary

Reporting to the Vice President for Student Affairs or designee, the Dean of Enrollment Management provides vision and creative leadership for the department including admissions, new student recruitment and orientation, international admissions and services, military connected admissions and services, and other special admissions programs and services. The dean provides leadership for other front-line enrollment services offices as assigned. The dean will lead the planning and implementation of the College’s strategic recruitment plan. The dean will provide administrative management, professional development, and compliance for all staff and functions within the department. The dean should have an appreciation for shared governance and working in a diverse environment. The Dean of Enrollment Management works to ensure that the institutional strategy for recruitment and admission services align with the mission, vision, values, and strategic direction of the College.

Responsibilities/Duties

• Manages the daily operations of all areas within the department including admissions, recruitment, international student admissions and support programs, military veteran student admissions and support programs.
• Provides leadership and support for special programs including high school dual enrollment, the Mayor’s Scholars, and Granville T. Woods programs.
• Manages the departmental budgets for the areas of responsibility.
• Maintains high standards of customer services and develops a system of staff accountability.
• Evaluates staff performance according to institutional requirements.
• Oversees staff hiring, training, professional development, and performance management processes.
• Assumes a leadership role in the development of a comprehensive recruitment and strategic enrollment management plan.
• Develops, implements, and coordinates all programs including the selection, hiring, training, and supervision of staff.
• Develops and implements documentation and reporting of recruitment and admissions activities.
• Determines the rational, justification and selection of electronic solutions and systems to support departmental responsibilities.
• Works with Institutional Research to develop and analyze enrollment reports.
• Works collaboratively with the Assistant Vice President and other directors to develop and execute enrollment strategies.
• Develops, implements, and supports an effective orientation program for new students.
• Develops relationships with area K-12 educational institutions to foster the college’s recruitment and dual enrollment goals.
• Represents the college on school district committees and councils as appropriate and works collaboratively with academic affairs on joint college and school district evaluation and assessment/placement activities.
• Serves on committees and cross-functional teams as appropriate.
• Works with Marketing to create publications and information for distribution to a broad range of student demographics.
• Keeps abreast of national trends by attending workshops, conferences, maintaining appropriate memberships and other professional development opportunities.
• Provides other duties as assigned.

Required Qualifications

• Master’s Degree from Accredited College or University in a related field such as higher education administration, student personnel administration, counseling, business, marketing, or other related fields.
• Seven (7) years of progressively responsible management/supervisory experience in admissions within a higher education institution. Experience should include significant knowledge of and ability to use student information enrollment software, marketing, and demonstrated knowledge about student outreach and intake processing.
• Demonstrated experience developing a college-wide recruitment and strategic enrollment management plans.
• Demonstrated experience with new student recruitment and tracking potential students through the enrollment funnel.
• Demonstrated involvement in state or national professional organizations such as NASPA, NACAC, NACADA, NODA, NCSA, or other related professional organizations.
• Demonstrated experience using a CRM system in a college or university setting.

Preferred Qualifications

• Ten (10) or more years of progressively responsible management/supervisory experience in admissions within a higher education institution.
• Experience in a similar role at a community college.
• Experience as a “Super User” with Banner’s CRM Recruit or another similar CRM system.