Lead Financial Aid Specialist

Position Title: Lead Financial Aid Specialist

Department: Financial Aid

Advertised Pay: $17.64 per hour

Location: Washburn University

The screening committee will review all eligible applications submitted by March 1, 2023

Position Summary: The Lead Financial Aid Specialist processes financial aid to ensure compliance with federal regulations in one or more areas while providing excellent customer service and serves as a resource and support for the team of Financial Aid Specialists in the office. The Lead Financial Aid processing areas are Return to Title IV (R2T4)/Documentation of Attendance/Adjustment, Grants/Comment Codes, Satisfactory Academic Progress (SAP)/Consortium, Verification, and Loans.

Essential Functions:
• Responsible for providing support and serving as a resource for the staff of Financial Aid Specialists. This includes assisting with training new staff, answering questions and offering suggestions to assist Financial Aid Specialists and student workers with completing assigned tasks while providing exemplary customer service.
• Communicate with students and families throughout the financial aid process.
• Reviews federal work study (FWS) eligibility requests and responds to federal work study inquiries. Will assist with awarding FWS and maintenance of the FWS waitlist.
• Strong knowledge of the processes and procedures of other Financial Aid Specialists.
• Respond to escalated inquiries from the Student One Stop and Financial Aid
Specialists.
• Work with faculty and staff to resolve student issues.
• Will model excellent customer service during every interaction with individuals who contact the office.
'• Collect appropriate data to create and run reports as required or requested to assist with processing financial aid.
• Create and maintain Financial Aid Office Policies and Procedures Manual in respective areas.
• Performs additional job-related duties as assigned or as appropriate.

Required Qualifications:
High school diploma or GED equivalent.
Two years of experience providing information to customers related to procedures and/or policies or a post-secondary degree.
Proven experience providing effective customer service in Financial Aid.
Demonstrated effective interpersonal and communication skills.

Preferred Qualifications:
Bachelor’s degree.
Experience with Ellucian’s Banner student information system.

Full time, Hourly, Mon-Fri 8am-5pm
Background Check Required

Washburn is an EOE and is dedicated to providing a student-centered and teaching-focused academic and work environment. We seek candidates who are committed to Washburn’s efforts to create a campus climate that fosters the growth and development of a diverse student body, and we encourage applications from members of groups that have been historically underrepresented and/or marginalized in higher education.

Washburn University provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, religion, age, national origin, ancestry, disability, sex, sexual orientation, gender identity, genetic information, veteran status, or marital or parental status.

Washburn University is committed to providing reasonable accommodations to applicants for employment. If you are an applicant who needs a reasonable accommodation to participate in the application or interview process, please email benefits@washburn.edu or call 785-670-1538 at least five (5) business days in advance of the date you need the requested accommodation.