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Educational Case Manager, Welcome Back Center - PT



Daley College’s Arturo Velasquez Institute (AVI), in collaboration with the Chicago Bilingual Nurse Consortium (CBNC) established a Welcome Back Center to assist internationally educated healthcare professionals in continuing their professional careers in the U.S. and bridging their professional practice in Illinois.

Implementing the Welcome Back Initiative (WBI) model, the Welcome Back Center (WBC) at Daley College is the first Center in the Midwest and expands CBNC’s work with internationally educated healthcare professionals. The WBC is part of a national network of international healthcare workers assistance centers, providing information and resources to people who have received their formal education and training in a health field outside of the U.S., who live in the center’s respective state/area, and who would like to enter the healthcare sector in the U.S.


Reporting to the Director of Continuing Education, an Educational Case Manager-PT interacts directly with participants to assist them as they pursue their goals in becoming licensed in their health profession or search for meaningful employment in the health sector.

An Educational Case Manager works with participants to assess their professional goals, aspirations and needs related to attaining licensure in their chosen healthcare field and helps participants explore alternative health careers. Performs related duties as required.

  • Meets individually with candidates to obtain information, assess their professional goals for working in the health professions in the U.S., and barriers encountered in meeting goals.
  • Conducts individual assessments of candidates educational and professional experience in their countries of origin, licenses and credentials, work history in the U.S., English language proficiency level, and other relevant factors.
  • Provides candidates with a comparison of the standards for their health profession in the U.S. and an understanding of the licensing and credential requirements for practicing their profession in the U.S. and alternative health careers.
  • Works with individuals to develop career pathway plans for alternative careers in health care based on their background and experience, career goals, and opportunities related to health professions.
  • Assists participants in researching licensing processes, validating credentials, identifies appropriate courses and programs, applying for schools and financial aid, exploring alternative careers, and searching for job opportunities in health care.
  • Develops working relationships with candidates; provides supportive and motivational guidance on professional transition and adaptation to the U.S.
  • Conducts regular follow-up assessments of participants to monitor progress on interim steps and objectives, as well as identifies barriers encountered.
  • Links participants with appropriate educational interventions, English language courses and support group activities. Provides referrals for appropriate education and professional resources as needed.
  • Documents all interactions in the Welcome Back Initiative database as well as maintains files for all participants in the caseload.
  • Maintains confidentiality standards for all information, sharing only with the Center Director and Chicago Welcome Back Center staff.
  • Develops written and verbal reports for the Center Director as requested.
  • Delivers presentations to community organizations about the center’s target population and services offered.
  • Participates in ongoing Welcome Back Initiative conference calls with peers from other Welcome Back Centers and maintains personal networks.
  • Actively participates in Chicago Welcome Back fundraising activities.
  • Performs other duties as assigned.
  • Bachelor’s degree from an accredited college or university in Social Work, Nursing, Education or a related field.
  • Two years of experience in a role related to advising, counseling or providing career guidance to students or adult learners
  • Demonstrated knowledge and understanding of challenges facing internationally educated professionals
  • Bilingual/English/Spanish preferred
  • Excellent written and verbal communication skills
  • Strong interpersonal and presentation skills
  • Ability to work within a culturally diverse environment
  • Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint)
We are an equal opportunity and affirmative action employer.

Thank you for your interest in City Colleges!


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