WorkSource Administrator

Our ideal candidate is deeply committed to developing the leadership skills of front-line staff and supervisors. They have a talent for organizing and retaining complex information on a variety of subjects to help front-line staff quickly navigate available resources. 

If you are a community-minded leader who knows what it takes to build and sustain a healthy, well positioned workforce for current and future opportunities, and you are excited about leading diverse teams within systems to deliver services to Washingtonians – we are looking for you!  

The following is a tentative timeline and is subject to change: 

The first review of candidates should be completed on or before 3/7/2023

The first round of interviews will be scheduled during the week ending 3/17/2023

Projected start date of 4/3/2023

This recruitment may be used to fill multiple positions.

This position resides in the WorkSource Local Workforce Board and reports to the Eastern Regional Director. It is based at WorkSource Spokane and encompasses offices within Workforce Area 12 in Spokane County. The incumbent works in concert with fellow Administrators, Regional Director, and Regional Operations Manager to meet operational goals. Many of our previous Administrators have promoted into other positions, which means you will have the opportunity to learn from and work with others who have been in the same role. 

This Administrator position is responsible for the offices they direct inclusive of performance, compliance, adherence to procedures, policies and laws, development of staff, and fiscal and budgetary resource management for the Spokane office located at 130 S. Arthur St in Spokane, WA 99202. 

About the Employment Connections Division:

Employment Connections (EC) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). EC administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.

Duties

Some of what you will do:

• Supervise and develop local leadership team to carry out service delivery in partnership with community.
• Facilitate operational direction and priorities for service delivery in direct collaboration with local workforce areas.
• Maintain effective, integrated approach to leading one-stop system efforts to meet and exceed performance requirements.
• Develop and maintain effective partnerships throughout all areas of the system to include community members and partners in government, business, economic development, labor, community-based organizations.
• Establish and maintain methods to gather and apply community insights for ongoing process improvement utilizing human-centered approaches to co-create resources and initiatives that meet community need.
• Lead local efforts to expand services available to the community with a focus on getting more people into meaningful careers and closing employer- and industry-identified skill gaps.
• Manage agreements to support optimum human-centered operations while supporting healthy and stream-lined agency infrastructure, to include the data sharing agreements, memorandums of understanding (MOUs), and resource sharing agreements (RSAs), as well as local contracts and other funding agreements.

To request a detailed position description, click here.

Qualifications

Required Education, Experience, and Competencies.

The incumbent is a visionary, strategic, and human-centered leader. They appreciate and encourage the unique gift that a diverse workforce inherently provides, and they are skilled in fostering belonging in organizations and communities. They regularly lead in inspirational and encouraging ways that foster space for the community (colleagues, partners, and customers) to showcase their brilliance through innovative thinking, creative problem- solving, and co-created solution building. They specialize in leading with a human-centered approach, and they model the trust, open & honest communication, respect, recognition, commitment, and trust that it takes to lead with radical love.

Additionally, the ideal match for this position will be skilled and talented in the following areas:

• Demonstrated capacity to coach and mentor entry- and mid-level leaders, providing clarity of direction, strong and healthy program team culture, and a strong commitment to equity, diversity, inclusion, and belonging;
• Problem-solving skills within complex, dynamic situations and issues that impact multiple stakeholders;
• Building and sustaining strong relationships with community members, colleagues, partners, and stakeholders;
• Effective and efficient communication to support staff, peers, and systemwide partners utilizing a variety of communication tools; and
• Evaluation of team resource support and performance, equipping team to meet and exceed program performance metrics for strong, sustainable service delivery.

Desired Qualifications

Preferred/Desired Education, Experience, and Competencies.

Bachelor’s degree in Public Administration, Business Administration, Organizational Development, Leadership or related OR 4 years of progressive experience managing a large, diverse team or organization in a dynamic environment focused on serving communities in human-centered ways.

Additionally, the ideal match for this position will be skilled and talented in the following areas:

• In-depth understanding of the public workforce system to include the Workforce Innovation Opportunity Act; the agencies, boards, and committees that support direct service delivery throughout our statewide community;
• Successful track record managing human resources, to include operating within a Collective Bargaining Agreement;
• Experience managing large budgets for grant-funded initiatives in compliance with state and/or federal fiscal management principles and procedures; and

Service experience on state- and nation-wide committees and/or boards providing governance and oversight for policies, procedures, and successful program function.

Additional Requirement of Employment:

• Extensive state/regional/national travel is expected to provide a leadership presence to field operations and represent the agency on state/national committees.

• Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
• Per Gov. Inslee’s Directive 22-13.1, employees of the Washington State Employment Security Department (ESD) must be fully vaccinated against COVID-19.  A person is considered fully vaccinated two weeks after the final dose of an authorized COVID-19 vaccine series.  As a condition of employment, ESD employees are required to provide proof of vaccination before starting work.  A medical or religious exemption may be requested for accommodation.

Please submit your Cover Letter, and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.  

Supplemental Information

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Collaboration, Diversity, Equity, Inclusion, Innovation and Integrity, Investing in our people, and Service with kindness.  We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. 

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program.  Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson or the Talent Acquisition Team, Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.