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Position Information

Working Title
Financial Aid Coordinator

Student Financial Assistance

Compensation Title

Position Number

Position Status

Work Schedule

Monday-Friday 8:15am-4:30pm – some evenings and weekends as needed throughout the year.

Hours per Week
37.5 hours, additional hours as needed throughout the year

Months per Year

Commitment to Inclusive Excellence

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

Purpose of Position

The Coordinator position in the Office of Student Financial Assistance will provide advising to students and parents on the availability of federal, state and institutional aid programs. This includes assisting students from the application process to the delivery of aid. This position will also work with University offices to resolve student issues while delivering exceptional service to students, parents and the University community. This position presents financial aid information to small and large groups varying in size from approximately 10 to 300. This position also supervises the client service area and monitors on-going needs of students and parents.

This position will also support the mission and vision of the One-Stop Center by leading, managing and supervising the day-to-day planning, operation and problem solving of a rotating five to ten person team of One-Stop Student Service Agents and Student Service Assistants. The One-Stop team provides a wide variety of incoming phone services performed in the Office of Admissions, Bursar, Student Financial Assistance and Registrar.

Primary Responsibilities

The following are primary responsibilities:
1. Deliver exceptional student service in person, on the telephone and via email to support all students (face-to-face and online)
2. Serve as lead point of contact for state grant programs and tuition waivers (review, reconcile and process aid)
3. Lead, manage and supervise daily One-Stop Center functions (monitor telephone and email activity to ensure adequate coverage)
4. Present financial aid information to small and large groups to support recruitment initiatives at on and off-campus events
5. Interpret and adhere to federal, state and institutional financial aid rules and regulations
6. Process dependency appeals, professional judgement and budget adjustments
7. Perform other duties as assigned


A Bachelor’s degree and two years of professional experience in financial aid or related field is required. An equivalent combination of education and experience will be considered.

Applicants must possess high levels of organizational, customer service skills, and seamless ability to work with individuals from diverse backgrounds. Excellent verbal, telephone communication and interpersonal skills are necessary. Must have exceptional attention to detail and ability to multi-task successfully within multiple deadlines. Demonstrated ability to work independently, anticipate needs, and work as part of a team. Must be proficient in Microsoft Office, including Access, Excel, and Word.

All interested applicants must fill out an online staff/professional application and electronically attach their resume. Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

Minimum Education
Bachelor's Degree

Preferred Education
Master's Degree

Minimum Experience
2 years

$37,128 minimum/annually

Pay Grade

Posting Detail Information

Requisition Number

Job Open Date

Job Close Date

Open Until Filled

Quick Link

Is this an internal only posting?

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. What is your highest level of education?
    • Bachelor's degree
    • Master's degree or higher
  2. What is the highest level of education attained?

    (Open Ended Question)

Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
  3. References
Optional Documents

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