Financial Aid Coordinator
- Employer
- Northern Kentucky University
- Location
- Kentucky, United States
- Salary
- Salary Not Specified
- Posted Date
- Feb 8, 2023
View more
Posting Details
To create a Posting, first complete the information on this screen, then click the “Next” button or select the page in the left hand navigation menu. Proceed through all sections completing all necessary information. To submit the Posting to Human Resources, you must go to the “Posting Summary Page” by clicking on the “Next” button until you reach the Posting Summary Page or select Posting Summary Page from the left navigation menu. Once a summary page appears, hover your mouse over the orange Action button for a list of possible approval step options.
Position Information
Working Title
Financial Aid Coordinator
Department
Student Financial Assistance
Compensation Title
Coordinator
Position Number
30024077
Position Status
Regular
Work Schedule
Monday-Friday 8:15am-4:30pm – some evenings and weekends as needed throughout the year.
Hours per Week
37.5 hours, additional hours as needed throughout the year
Months per Year
12
Commitment to Inclusive Excellence
Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.
Purpose of Position
The Coordinator position in the Office of Student Financial Assistance will provide advising to students and parents on the availability of federal, state and institutional aid programs. This includes assisting students from the application process to the delivery of aid. This position will also work with University offices to resolve student issues while delivering exceptional service to students, parents and the University community. This position presents financial aid information to small and large groups varying in size from approximately 10 to 300. This position also supervises the client service area and monitors on-going needs of students and parents.
This position will also support the mission and vision of the One-Stop Center by leading, managing and supervising the day-to-day planning, operation and problem solving of a rotating five to ten person team of One-Stop Student Service Agents and Student Service Assistants. The One-Stop team provides a wide variety of incoming phone services performed in the Office of Admissions, Bursar, Student Financial Assistance and Registrar.
Primary Responsibilities
The following are primary responsibilities:
1. Deliver exceptional student service in person, on the telephone and via email to support all students (face-to-face and online)
2. Serve as lead point of contact for state grant programs and tuition waivers (review, reconcile and process aid)
3. Lead, manage and supervise daily One-Stop Center functions (monitor telephone and email activity to ensure adequate coverage)
4. Present financial aid information to small and large groups to support recruitment initiatives at on and off-campus events
5. Interpret and adhere to federal, state and institutional financial aid rules and regulations
6. Process dependency appeals, professional judgement and budget adjustments
7. Perform other duties as assigned
Qualifications
A Bachelor’s degree and two years of professional experience in financial aid or related field is required. An equivalent combination of education and experience will be considered.
Applicants must possess high levels of organizational, customer service skills, and seamless ability to work with individuals from diverse backgrounds. Excellent verbal, telephone communication and interpersonal skills are necessary. Must have exceptional attention to detail and ability to multi-task successfully within multiple deadlines. Demonstrated ability to work independently, anticipate needs, and work as part of a team. Must be proficient in Microsoft Office, including Access, Excel, and Word.
All interested applicants must fill out an online staff/professional application and electronically attach their resume. Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.
Minimum Education
Bachelor's Degree
Preferred Education
Master's Degree
Minimum Experience
2 years
Salary
$37,128 minimum/annually
Pay Grade
S68
Posting Detail Information
Requisition Number
2022S1761
Job Open Date
02/08/2023
Job Close Date
Open Until Filled
Yes
Quick Link
https://jobs.nku.edu/postings/12562
Is this an internal only posting?
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
To create a Posting, first complete the information on this screen, then click the “Next” button or select the page in the left hand navigation menu. Proceed through all sections completing all necessary information. To submit the Posting to Human Resources, you must go to the “Posting Summary Page” by clicking on the “Next” button until you reach the Posting Summary Page or select Posting Summary Page from the left navigation menu. Once a summary page appears, hover your mouse over the orange Action button for a list of possible approval step options.
Position Information
Working Title
Financial Aid Coordinator
Department
Student Financial Assistance
Compensation Title
Coordinator
Position Number
30024077
Position Status
Regular
Work Schedule
Monday-Friday 8:15am-4:30pm – some evenings and weekends as needed throughout the year.
Hours per Week
37.5 hours, additional hours as needed throughout the year
Months per Year
12
Commitment to Inclusive Excellence
Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.
Purpose of Position
The Coordinator position in the Office of Student Financial Assistance will provide advising to students and parents on the availability of federal, state and institutional aid programs. This includes assisting students from the application process to the delivery of aid. This position will also work with University offices to resolve student issues while delivering exceptional service to students, parents and the University community. This position presents financial aid information to small and large groups varying in size from approximately 10 to 300. This position also supervises the client service area and monitors on-going needs of students and parents.
This position will also support the mission and vision of the One-Stop Center by leading, managing and supervising the day-to-day planning, operation and problem solving of a rotating five to ten person team of One-Stop Student Service Agents and Student Service Assistants. The One-Stop team provides a wide variety of incoming phone services performed in the Office of Admissions, Bursar, Student Financial Assistance and Registrar.
Primary Responsibilities
The following are primary responsibilities:
1. Deliver exceptional student service in person, on the telephone and via email to support all students (face-to-face and online)
2. Serve as lead point of contact for state grant programs and tuition waivers (review, reconcile and process aid)
3. Lead, manage and supervise daily One-Stop Center functions (monitor telephone and email activity to ensure adequate coverage)
4. Present financial aid information to small and large groups to support recruitment initiatives at on and off-campus events
5. Interpret and adhere to federal, state and institutional financial aid rules and regulations
6. Process dependency appeals, professional judgement and budget adjustments
7. Perform other duties as assigned
Qualifications
A Bachelor’s degree and two years of professional experience in financial aid or related field is required. An equivalent combination of education and experience will be considered.
Applicants must possess high levels of organizational, customer service skills, and seamless ability to work with individuals from diverse backgrounds. Excellent verbal, telephone communication and interpersonal skills are necessary. Must have exceptional attention to detail and ability to multi-task successfully within multiple deadlines. Demonstrated ability to work independently, anticipate needs, and work as part of a team. Must be proficient in Microsoft Office, including Access, Excel, and Word.
All interested applicants must fill out an online staff/professional application and electronically attach their resume. Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.
Minimum Education
Bachelor's Degree
Preferred Education
Master's Degree
Minimum Experience
2 years
Salary
$37,128 minimum/annually
Pay Grade
S68
Posting Detail Information
Requisition Number
2022S1761
Job Open Date
02/08/2023
Job Close Date
Open Until Filled
Yes
Quick Link
https://jobs.nku.edu/postings/12562
Is this an internal only posting?
Supplemental Questions
Required fields are indicated with an asterisk (*).
- What is your highest level of education?
- Bachelor's degree
- Master's degree or higher
- What is the highest level of education attained?
(Open Ended Question)
Required Documents
- Resume
- Cover Letter/Letter of Application
- References
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