Skip to main content

This job has expired

Technical Specialist

Employer
Northeastern University
Location
Massachusetts, United States
Salary
Salary Not specified
Date posted
Feb 8, 2023


Technical Specialist

About the Opportunity

SUMMARY & RESPONSIBILITIES:

Northeastern University is advancing its next generation of experiential learning. Through the development of a dynamic, personalized experiential learning engine that ensures learning experiences that are guided towards employability, we aim to equip all university learners (inclusive of both for-credit and non-credit settings) with a differentiated and integrative learning experience no matter their learning path, modality, or location.

To execute on this vision, we seek a Technical Specialist who will support the administration of the Learning Management Systems (LMSs) and associated learning technologies. Under the supervision of the Director of Technical Services, the Technical Specialist works closely with members of the academic program staff, learning design staff, Information Technology Services, and associated outside vendors as necessary to ensure appropriate system and process configuration, documentation of procedures and tutorials; to update various knowledge bases; to perform testing and monitor performance; and provide troubleshooting and support for end users. The individual is notified of and expected to respond in a timely manner to off-hour, critical performance issues related to the areas of administration in the LMS and associated learning technologies. Additionally, to ensure the learning experience is world class, the individual, as directed, researches and gains knowledge about emerging e-learning technologies relating to the larger learning technology ecosystem, while troubleshooting, integrating, and supporting a variety of complex software and database applications currently in use.

QUALIFICATIONS:
  • Minimum of a bachelor's degree with at least 2 years of technical administration and support responsibilities
  • Self-starter adept at researching problems and excited to work through technical challenges
  • Extremely organized (able to keep a complicated calendar) and detail-oriented
  • Excellent communication skills (written and verbal)
  • Helpful and friendly attitude - must be customer-oriented
  • Must be able to prioritize multiple projects and workstreams
  • Flexible - willing to work on tasks that fall outside their usual responsibilities
  • Experience working in a fast-paced higher education environment preferred
  • Comfortable in supporting a healthy remote / in-person hybrid workplace culture


Technical skills:
  • Advanced computer and browser troubleshooting skills (Mac and PC)
  • Thorough knowledge of Learning Management Systems, preferably Canvas
  • Demonstrated ability to troubleshoot, perform root cause analysis, and collaborate with vendor support systems and internal help desks to resolve issues
  • Understanding of relational databases and SQL queries
  • Comfortable on the command line
  • Strong familiarity with HTML, CSS
  • Knowledge of service management and ITIL processes preferred
  • Familiarity with MS365 products including Outlook, SharePoint, Teams, One Drive preferred
  • Familiarity with Cloud Infrastructure and Platform Services (AWS, Azure, GCP) a plus
  • Familiarity with scripting languages (Python, PHP, JavaScript) a plus


This department is primarily remote. This role is eligible for remote work from alternative locations.

Position Type

Information Technology

Additional Information

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Technical-Specialist_R106797-1



jeid-f1ebfe9a3e00fd4eab477a27c89da282

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert