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BEVERAGE SUPERVISOR - CATERING

Job Details



Ithaca College Catering performs all catering services for the entire campus community and is the only approved caterer at Ithaca College. From student socials to dinners at the President’s house, comfort food to fine dining, if there’s an event, we execute it. The position is considered to be essential during emergency situations and the incumbent is subject to being requested to report to work.

Position Summary:

The Catering Beverage Supervisor works under the direction of the catering management team to ensure effective operations of all event spaces, provides direct working oversight of full-time, part-time, and student staff while on duty, ensures compliance with health and safety measures, and is responsible and accountable for outstanding and consistent customer and beverage service at catering events from station set-ups, presentation, and service to the education and supervision of staff members and the accurate and safe service of beer, wine, spirits, cocktails, and NA offerings.

Supervision:

This position reports to the Catering Manager.

Responsibilities:

  1. Provide direct, in-person, working supervision of beverage stations and services at catering events.
  2. In conjunction with the catering management team, prepare beverage plans for catering events, including bar and other beverage station equipment, set-up, inventory, and resources.
  3. Accurately and efficiently set up all service bars with adequate inventory, including spirits, wine, beer, soft drinks, juices, mixers, fruit, glassware, signage, etc., and ensure that all service bars are consistent to ensure positive and convenient guest experiences.
  4. Maintain an accurate inventory of all beverage items before, during, and after each event.
  5. Account for any monetary transactions and guarantee the security of daily tender.
  6. Certify all beverage equipment is in operational condition.
  7. Guarantee beverages are secure and safely stored.
  8. Resolve customer concerns, consistently demonstrating professional communication skills and the ability to promote positive public relations.
  9. Train beverage service staff on all standard operating procedures and protocols and any additional directives required for the event.
  10. Convene regular pre-service meetings ahead of each catering event to guide all service staff members on the scope of offerings, including descriptions of wine, beer, spirits, cocktails, and NA offerings.
  11. Ensure compliance with all federal, state, and local regulations and IC policies and procedures (e.g., quality assurance, safety, operations, personnel).
  12. Work alongside staff members to model safe and efficient operations and performance expectations.
  13. Motivate, encourage, and support staff performance through regular hands-on training.
  14. Oversee the sanitary condition and attractive presentation of service stations.
  15. Ensure employees’ adherence to food safety protocols and policies.
  16. Acquire and maintain a working knowledge of all required dining software solutions.
  17. Develop and demonstrate a multicultural awareness and cultivate an inclusive, diverse, and respectful Ithaca College community. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students, and visitors to the College. Promote a flexible, collaborative, and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.
  18. Other duties as assigned.


Required Qualifications:
  • High school diploma or equivalent and two years relevant experience working in a beverage service operation or another relevant setting.
  • Demonstrated knowledge of wine, beer, spirits, and cocktail recipes.
  • Solid organization and attention to detail.
  • Excellent customer service aptitude.
  • Proven experience in coaching and supervising employees and the ability to adhere to and train staff in the service standards set by Ithaca College Dining Services.
  • Strong interpersonal and communication skills and the ability to provide excellent customer service while working effectively and respectfully within a diverse and inclusive environment.
  • Ability to work a flexible schedule, including nights, weekends, overtime, and some holidays.
  • Must Posses a Valid Drivers License.
Preferred Qualifications:
  • Additional education and beverage service experience.
  • Working knowledge of proper sanitation.
  • Alcohol awareness training and certification.
  • ServeSafe Certification.
Work Environment:

The Beverage Supervisor completes work within an accessible, safe, indoor, and occasional outdoor environment. Long periods of walking, standing, bending, and carrying moderately heavy items (up to 50 pounds) may be necessary. Employees will be issued and/or required to wear slip-resistant shoes.

Application Instructions:

Interested applicants must apply online at ithaca.edu/jobs and attach a resume and cover letter. Questions about online applications should be directed to the Office of Human Resources at humanresources@ithaca.edu . Screening of applications will begin immediately.

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Visa sponsorship is not provided for this position.

Company

Ithaca College

Ithaca College is a private residential campus where students find life-changing academic pathways, powerful career networks, and lifelong community.

Founded by a homesick violinist with a big vision, Ithaca College started out as the Ithaca Conservatory of Music — combining theory, practice, and performance from its inception. By the 1920s, academic programs expanded to include business, speech therapy, physical education, and the dramatic arts. IC was originally located in downtown Ithaca and moved to the present campus on South Hill overlooking Cayuga Lake in the 1960s.

Situated near 150 majestic waterfalls in the Finger Lakes region of New York State, the city of Ithaca, New York, has been ranked as the best college town in the United States — hosting tech startups, a “killer music scene,” Broadway-caliber theatre, and world-class restaurants as well as alumni-owned ice cream shops.  

Ithaca College offers more than 140 majors and minors through its five schools. Whether our alumni are winning Pulitzers, launching nonprofits, anchoring broadcast news, leading multibillion-dollar companies, or revolutionizing patient care (among many other pursuits and accomplishments), students at Ithaca College learn different and leave different. 

Join an innovative educational community, where faculty and staff learn, thrive, and collaborate. IC will make you ready to take your career to new heights, giving you the chance to create your own path to success while you contribute to growing the minds of future generations.

As an employee at Ithaca College, you’ll get much more than a competitive salary and the traditional advantages. We pride ourselves on providing our employees with the most comprehensive benefits possible.

Beyond benefits, you’ll enjoy the kind of uniquely rewarding work environment that can only be found in a vibrant college community. We encourage and contribute to the personal and professional development of our faculty and staff. We understand that it’s the people who work here that make Ithaca College special, and we strive to be an employer of choice in our region.

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