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Journalism and Mass Communication Department Support Coordinator

San Jose State University
California, United States
Salary Not Specified
Posted Date
Feb 6, 2023

Job Summary

Reporting to the Director of Resources and Operations and receiving work lead direction from the Department Chair and the Department Analyst, the Department Support Coordinator provides a broad range of moderately complex administrative and clerical support to the School of Journalism & Mass Communications.

Key Responsibilities
  • Update website and social media platforms with events, programs, staff, and faculty
  • Greet all users to the departments, determine the nature of business, and answer questions appropriately
  • Answer phones, direct calls, and serve as the department resource for inquiries
  • Respond to department emails
  • Maintain faculty contact list including phone numbers, office hours, email addresses
  • Coordinates all department absence management including faculty and students, entering on a spreadsheet and in PeopleSoft and/or CHRS
  • Approve student assistant and ISA hours
  • Assist with hiring and training student assistants including completing required forms
  • Assist with creating packets for events including but not limited to transfer orientation, admitted Spartan Day
  • Create flyers and programs for events, announce scholarships, and publicize classes
  • Prepares and inputs department program round one (1) scheduling for fall and spring; Submits schedule change forms when necessary
  • Inputs purchasing requisitions, direct pays, and reimbursements
  • Makes purchases with department Procards and Gocards
  • Assists with reconciling expense accounts
Knowledge, Skills & Abilities
  • Through knowledge of methods, procedures and practices: English grammar, business writing, punctuation and spelling
  • Ability to draft, compose and appropriately format correspondence and standard reports
  • Knowledge of professional general business office procedures and practices
  • Thorough knowledge of software applications: word processing, spreadsheet, database and website management
  • Ability to perform accurately in a detail-oriented environment and meet department, college, and university deadlines
  • Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies
  • Must possess strong oral and written communication skills
  • Must possess excellent customer service and public relations skills
  • Ability to effectively write and present reports to the Chair of the department
  • Ability to ensure completeness, accuracy and timeliness of all operational functions
  • Ability to troubleshoot and resolve most office and customer-related problems
  • Ability to handle a heavy workload, frequent interruptions, and schedule changes
Required Qualifications
  • Completion of a high school program, technical/vocational program, or their equivalents combined
  • Two (2) years of related office work experience or a combination of education and experience which demonstrates the ability to perform the essential functions of the position
Preferred Qualifications
  • Bachelor’s degree
  • Clerical experience in an office setting (maintaining physical and digital files, answering phones and emails, and customer service)
  • Experience with Student Administration
  • Experience with Microsoft Office (Word and Excel), web maintenance, graphics software, and Google Suite


Classification: Administrative Support Coordinator I
Anticipated Hiring Range: $3,918/month - $4,042/month
CSU Salary Range: $3,505/month - $5,508/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
  • Resume
  • Letter of Interest
All applicants must apply within the specified application period: February 6, 2023 through February 20, 2023 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at and questions may be sent to .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at .

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: February 06, 2023 (9:00 AM) Pacific Standard Time
Applications close:

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