Financial Aid Counselor

Financial Aid Counselor

Job no: 531169

Work type: Officer of Administration

Location: Eugene, OR

Categories: Academic Advising/Support, Accounting/Finance, Administrative/Professional, Admissions/Financial Aid/Enrollment Management, Administrative/Office Support, Student Life/Services, Planning/Project Management

Department: Office of Student Financial Aid and Scholarships
Appointment Type and Duration: Regular, Ongoing
Salary: $48,000 - $53,000 per year
Compensation Band: OS-OA04-Fiscal Year 2022-2023
FTE: 1.0

Positions Available: Up to 5

Application Review Begins

February 20, 2023; position open until filled

Special Instructions to Applicants

Please submit a resume and cover letter in addition to your online application form.

Department Summary

The primary mission of the Office of Student Financial Aid and Scholarships at the University of Oregon is to help students achieve their educational goals by reducing financial barriers to attending the University of Oregon. This mission is carried out in an environment that places a high priority on student-centered service as well as meeting University enrollment goals. We provide information about financial assistance and scholarships to a diverse group of students and families, determine financial aid eligibility and award program funds to applicants in accordance with all applicable policies and rules, while advocating for students regarding financial aid issues at the institutional, State, and Federal levels.

Position Summary

We currently have five Financial Aid Counselor Positions available, including one focused on Scholarships.

Financial Aid Counselors report to the Associate Director for Advising and are responsible for a variety of Financial Aid advising, outreach, and administrative functions. The Scholarship Counselor reports to the Associate Director for Scholarships and is responsible for a variety of Financial Aid and Scholarships administrative functions, departmental scholarship, and outside scholarship processing, as well as student advising and outreach.

All counselor positions require the ability to communicate effectively with students, staff, and other clients from a variety of backgrounds and cultures. The responsibilities of these positions require the incumbent to have the ability to learn quickly and work effectively in a fast-paced, high-volume office. Due to the sensitive nature of financial aid, the incumbent must have the demonstrated ability to be assertive, while exercising tact and empathy in communicating information about processes and outcomes. Candidates will have an opportunity in the process to learn more about and offer a preference between the two types of positions.

Counseling, supervision, and computer-based duties require the incumbent to generally be in the office from 8 am-5 pm Monday-Friday. Additional hours may be needed to accommodate university outreach, or for attendance at training, workshops, and conferences.

Minimum Requirements

• Bachelor's degree or equivalent combination of skills, experience, and education
  
• One year of experience in student financial aid, student affairs, counseling, or related fields
  
• Experience providing quality customer service
  
• Must not be in default on Title IV loans
  
  Professional Competencies
  
  
• Understanding of issues facing diverse groups (e.g. low-socioeconomic, first-generation, underrepresented students of color, non-traditional, and under-prepared individuals).
  
• Strong written and oral communication skills.
  
• High-level organizational skills with the ability to prioritize and multi-task effectively in a fast-paced, detail-oriented, and time-sensitive environment.
  
• Diligently attends to details and completes detail-oriented tasks with a high degree of accuracy
  
• Recognizes situations that warrant initiative and moves forward without hesitation to resolve issues, problems, or situations.
  
• Ability to anticipate next steps and execute independently.
  
• Proficiency with MS Office Suite (or similar). Ability to produce professional correspondence, documents, data reports, and presentations.
  
• Ability to work collegially and collaboratively with diverse internal and external constituencies.
  
  Preferred Qualifications
  
  
• Master's degree.
  
• Experience in higher education and student financial aid.
  
• Spanish-English fluency, both verbally and in writing, with a strong preference for native Spanish speakers.
  
  FLSA Exempt: Yes
  
  All offers of employment are contingent upon successful completion of a background inquiry.
  
  University of Oregon students and employees are required to be vaccinated against COVID-19. For additional information see: https://hr.uoregon.edu/uo-covid-19-vaccination-requirement-employee-process.
  
  The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.
  
  The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
  
  UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.
  
  In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.
  
  
  
  To apply, visit https://careers.uoregon.edu/en-us/job/531169/financial-aid-counselor
  
  
  
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