Coach, Student Support Services Pathway

Position Title:

Coach, Student Support Services Pathway

Job Description:

POSITION: Coach, Student Support Services Pathway
STATUS: Full-time
DEPARTMENT: Center for Multicultural Access and Success
DIVISION: Student Development
PLACEMENT: Support staff, grade 8
MINIMUM PAY RATE: t$49,497.49 annually
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

The TRIO/SSS Pathway Coach is responsible for providing advising support and effective resources to students identified as TRIO/SSS students. The position is designed to increase student engagement, academic persistence, and success by providing intentional advising that assists with clarifying their educational and career goals, leading student to establish a clear pathway to successfully complete identified coursework, certificate, or degree requirements. The position assists the Center for Multicultural Access and Success (CMAS) and TRIO/SSS leadership with the selection of eligible SSS students per U.S. Department of Education guidelines.

1. Provide educational advising to TRIO/SSS eligible students supporting their ability to develop an academic plan/map that meets their educational and career goals, as well as support their motivation to persist.
2. Assist with the selection process of CMAS/Student Support Services (SSS) participants and develop individualized student success plans for students as well as providing redirection of students’ educational and/or career goals when needed.
3. Provide student learning style assessments, strengths inventories, and to recommend support services and learning strategies for SSS eligible students.
4. Assist in conducting orientation of CMAS/SSS; represent CMAS/SSS in advising and college events and programs.
5. Facilitate weekly communication with new SSS participants and ongoing outreach and communication to ensure students successfully implement comprehensive plans.
6. Conduct analysis of SSS participants’ and identify level of services based on Placement test scores. Provide academic/transfer services and maintain appropriate data/records.
7. Advise Senior Director, Manager, faculty and SSS staff of obstacles to learning experienced by SSS participants; conduct individual and group workshops in problematic areas.
8. Assist SSS participants in the application/ termination processes for financial aid.
9. Document the eligibility of SSS participants; submit reports and contact logs documenting participant activities. Participate in TRIO training seminars and workshops such as ILAEOPP, MAEOPP, and COE; serve on assigned college committees and clubs that support the identified CMAS/TRIO and Student Development Division program goals and objectives.
10. Maintain files and records per cohort/new/ and continuing participants.
11. Assist with registration, financial aid and conducting orientation of SSS students/college community.
12. Represent CMAS/Student Support Services in special advising and college events and programs.
13. Perform related duties as assigned.

1. Bachelor’s degree from an accredited institution with course work in Education, Psychology, Sociology, or Guidance service-related disciplines.
2. One (1) year of previous experience with advising and supporting low income/disadvantaged students at the college level.
3. Ability to guide students through the career development process (self-assessment, career exploration, decision making and job search strategies).
4. Knowledge of career development theory/practice, job search strategies, employment trends, and current career resources.
5. Experience designing and presenting programs and workshops on career related topics.
6. Strong computer skills and familiarity with career guidance software and career assessment software.
7. Strong presentation skills with excellent interpersonal, written and verbal communication skills.
8. Willingness to follow ethical guidelines for counseling and placement (American Counseling Association, National Career Development Association and National Association of Colleges & Employers).
9. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
10. Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

1. Master’s Degree in Counseling, Social Work, Higher Education, Student Affairs or related field.
2. Experience advising and supporting students within the community college environment.
3. Experience with TRIO programs and understanding of educational, career and transfer planning.
4. Expertise delivering group presentations and effectively facilitating large & small group discussions.
5. Experience in using appropriate technologies, student learning style assessment instruments and strength inventories in all aspects of advising and counseling practices.
6. English and Spanish verbal and written communication proficiency.
7. Demonstrated multicultural competence.

1. Normal office physical demands.
2. Ability to travel between campus locations and to and from community events.

1. Duties are performed indoors in the usual office and/or outdoor environment.

• Resume
• A cover letter with your interest in being considered for the position.
• Unofficial Transcripts (must be included)

Internal candidates must adhere to the terms of employment regarding length of time in current position as outlined in their union contract.

Full Time/Part Time:

Full time

Union (If Applicable):


Scheduled Hours:

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