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Community Program Coordinator

Employer
Johns Hopkins University
Location
Maryland, United States
Salary
Salary Not Specified
Posted date
Aug 24, 2021

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Position Type
Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Student Affairs, Health Services
Employment Type
Full Time
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The Pediatrics Department is seeking a Community Program Coordinator who will play a key role in overseeing the integration of various teams at the East Baltimore Medical Center in order to address the social determinants of health as a routine part of health care. This is a full-time position, reporting directly to the Hopkins Community Connection Program Manager. Ideal candidates are experienced social service providers, creative problem-solvers, detail oriented, exceptional communicators, and enjoy building strong relationships.

Specific Duties & Responsibilities:

Manage and Develop the Hopkins Community Connection (HCC) East Baltimore Medical Center Advocates and Student Leaders

    Oversee, develop, and motivate a team of 10 - 20 undergraduate and graduate student volunteer advocates Be a daily presence at the clinic and various evening meetings to guide Advocates’ professional and leadership development Develop and manage a team of student leaders who oversee and support peers working as Advocates through biweekly meetings, individual coaching sessions, and trainings Lead sessions in weekend-long trainings for Advocates and student leaders each semester, using collaboratively developed curricula Actively collaborate with the other HCC program leaders to implement effective Advocate training design and delivery Serve as local report for full-time Community Health Workers

Execute Program Operations

    Collaborate on design of and implement standards for quality case management; recommend program improvements to program team Effectively manage a partial caseload of patients assessing and supporting client navigation to community resources
  • Find the best possible service(s) for the clients using resource tools, and researching new resources as needed
  • Work with individuals and families to create effective action plans to access resources, follow up regularly with clients on their action plans until the case is closed, and communicate case work with clinic teams Communicate program highlights, challenges, and outcomes to Program Manager and clinic teams
Build and Maintain Integrated Solution and Partner Relationships

    Create strong and healthy relationships with physicians, nurses, social workers, referring providers, and other clinic staff to build an integrated solution within the clinical setting and remain knowledgeable about the internal resource landscape Support integration into the clinical setting by introducing case management best practices and providing training for clinic staff on operational practices for meeting patients’ essential needs

Ensure and Track High Quality Service Delivery

    Maintain records by documenting client case work according to clinic protocol and utilization of the clinic’s Electronic Medical Record system. Ensure the accuracy of programmatic outcomes as reported by the client management database Use program data to manage towards program milestones, related metrics and improve operations Engage in group planning, evaluation and problem-solving and contributing to highly collaborative projects, meetings and trainings with the larger HCC program team

Minimum Qualifications (Mandatory):

    Bachelor’s Degree required One (1) year progressively responsible program or case management experience Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula

Preferred Qualifications:

    Fluency in Spanish preferred

Special Knowledge, Skills & Abilities:

  • Proficiency with the Microsoft Office suite and comfort in technology-rich environments
  • Experience utilizing Electronic Medical Record systems Excellent problem-solving skills Knowledge of landscape of public benefits and community resources and how to facilitate individuals’ access to those resources Demonstrated ability to engage and work closely with a wide range of individuals, including clinical providers, staff, and patients and families Superb interpersonal and communication skills (verbal and written) Exceptional initiative and attention to detail Comfort receiving data-driven performance feedback Demonstrated ability to excel in a fast-paced, dynamic, diverse, and entrepreneurial environment, lead projects, meet concurrent deadlines, organize time and priorities, and to do so in collaboration with diverse stakeholders

Supervisory Responsibility:

  • 10 - 20 Undergraduate student volunteers
  • 1 - 2 Community Health Workers (as local report)

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Classified Title: Community Program Coordinator
Role/Level/Range: ACRO40/E/03/CF
Starting Hourly Pay Rate Range:$21.64 - $29.78/hr (commensurate with experience)
Employee group: Full Time
Schedule:M-F/8:30-5PM
Exempt Status: Non-Exempt
Location:School of Medicine Campus
Department name: SOM Ped General Pediatrics
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

School of Medicine - East Baltimore Campus


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm
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